{"id":26,"date":"2025-07-04T16:01:52","date_gmt":"2025-07-04T16:01:52","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/homepage\/"},"modified":"2026-08-04T19:23:07","modified_gmt":"2026-08-04T19:23:07","slug":"page-daccueil","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/fr\/","title":{"rendered":"Page d&#039;accueil"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 hero-banner vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-d8c6bf31\" data-vce-do-apply=\"all el-d8c6bf31\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/Header_Image@2x.png\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/Header_Image@2x.png)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-15943839\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-15943839\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-15943839\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-30e0c674\" data-vce-do-apply=\"all el-30e0c674\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 300px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 10.6667%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"300\" height=\"32\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x.png\" data-attachment-id=\"36\"  alt=\"\" title=\"Service Client_Blanc@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-98fe9a65\" data-vce-do-apply=\"all el-98fe9a65\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first secondary-menu\" id=\"el-e9e93812\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-e9e93812\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-e9e93812\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-6395f49d\" data-vce-do-apply=\"all el-6395f49d\"><div class=\"tds-subsite-header sticky-top\">\n    <nav id=\"tds-subsite-menu\" class=\"navbar navbar-expand-lg\">\n    <div class=\"container\"><a href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\" class=\"navbar-brand\">Customer Care<\/a>        <button class=\"navbar-toggler custom-toggler\" type=\"button\" data-toggle=\"collapse\" data-target=\"#tds-subsite-collapse\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\n            <span class=\"navbar-toggler-icon\"><\/span>\n        <\/button>\n<div id=\"tds-subsite-collapse\" class=\"navbar-collapse collapse\"><ul class=\"navbar-nav\"><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Services<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><\/ul><\/li><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"#\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Products<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\" target=\"\" >Product Return Guidelines<\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" target=\"\" >Freight Damage Short Guidelines<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-21c6b4d6\" data-vce-do-apply=\"all el-21c6b4d6\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-660477c7\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-660477c7\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-660477c7\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-896f3ad7\" data-vce-do-apply=\"all el-896f3ad7\"><h1 class=\"ht1\">Fid\u00e9liser nos clients en prenant soin d'eux<\/h1>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-2433fcd4\" data-vce-do-apply=\"all el-2433fcd4\"><p class=\"ht6\">Le service client de TD SYNNEX vous accompagne pour toute question apr\u00e8s-vente, qu'il s'agisse de retours, de probl\u00e8mes de livraison, de stocks ou d'avoirs. Nous nous effor\u00e7ons constamment de fournir un service client d'excellence et consid\u00e9rons chaque demande comme une opportunit\u00e9 d'am\u00e9liorer la qualit\u00e9 de nos services. <\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse bkg-accent-1 sec-pad vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-feb379b6\" data-vce-do-apply=\"all el-feb379b6\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-13b371ce\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-13b371ce\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-13b371ce\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-1011615e\" data-vce-do-apply=\"all el-1011615e\"><h2>Syst\u00e8me \u00e9lectronique RMA<\/h2>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-9d3fbc06\" data-vce-do-apply=\"all el-9d3fbc06\"><p>Le syst\u00e8me d'autorisation de retour de marchandise \u00e9lectronique (eRMA) est une m\u00e9thode automatis\u00e9e de traitement des demandes de retour. Les demandes de retour saisies en ligne via le syst\u00e8me eRMA sont trait\u00e9es et approuv\u00e9es automatiquement si elles respectent les directives de retour de TD SYNNEX. Pour les demandes ne respectant pas ces directives, un num\u00e9ro de dossier unique est attribu\u00e9 et transmis au service client de TD SYNNEX pour examen.  <\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-33d6bc0c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-33d6bc0c\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-33d6bc0c\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-c7c2a585\" data-vce-do-apply=\"all el-c7c2a585\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1024px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 68.3594%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1024\" height=\"700\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_566197310@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_566197310@2x.png\" data-attachment-id=\"37\"  alt=\"\" title=\"Syst\u00e8me \u00e9lectronique RMA\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse sec-pad vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-97e1579c\" data-vce-do-apply=\"all el-97e1579c\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-9d0fe387\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-9d0fe387\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-9d0fe387\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-7a4c9cdd\" data-vce-do-apply=\"all el-7a4c9cdd\"><h3>Demande de retour - RMA<\/h3>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-0de8f4af\" data-vce-do-apply=\"all el-0de8f4af\"><p>Pour obtenir un num\u00e9ro d'autorisation de retour (RMA), tout produit retourn\u00e9 doit respecter la politique de retour de TD SYNNEX. Si TD SYNNEX dispose de droits de retour aupr\u00e8s de ses fabricants\/fournisseurs, seuls les produits appartenant \u00e0 l'une des cat\u00e9gories suivantes seront accept\u00e9s&nbsp;: <\/p><ul><li>Emballage scell\u00e9 d'usine (en parfait \u00e9tat de revente)<\/li><li>D\u00e9fectueux ou mort \u00e0 l'arriv\u00e9e (DOA)<\/li><li>Ouvert \u2014 non d\u00e9fectueux<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-913bd0fa\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-913bd0fa\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-913bd0fa\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-387dfeaa\" data-vce-do-apply=\"all el-387dfeaa\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1024px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 66.5039%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1024\" height=\"681\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_590495276@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_590495276@2x.png\" data-attachment-id=\"38\"  alt=\"\" title=\"Demande de retour - RMA\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse bkg-accent-1 sec-pad vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-7e310ab9\" data-vce-do-apply=\"all el-7e310ab9\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-d7dfc618\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d7dfc618\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d7dfc618\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-6409056b\" data-vce-do-apply=\"all el-6409056b\"><h2>Contactez-nous<\/h2><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-e9089665\" data-vce-do-apply=\"all el-e9089665\"><p><span data-olk-copy-source=\"MessageBody\">eRMA \u2013 accessible via <a href=\"https:\/\/www.tdsynnex.com\/na\/ca\/fr\/partnerfirst.html\" target=\"_blank\" rel=\"noopener\">PartnerFirst<\/a> . Un identifiant et un mot de passe sont requis. Si vous \u00eates un nouvel utilisateur de PartnerFirst, veuillez contacter votre administrateur PartnerFirst local ou votre \u00e9quipe commerciale pour obtenir de l'aide.  <\/span><\/p><\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-2a950b59\" data-vce-do-apply=\"margin el-2a950b59\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-0-87-88--fff--3d3d3d vce-button--style-outline-animated--border-color-b-0-87-88--3d3d3d vce-button--style-outline-animated--background-color-b-0-87-88\" href=\"https:\/\/webchat.concentrix.com\/loginv2\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-2a950b59\"><span class=\"vce-button--style-outline-text\">CHAT EN DIRECT<\/span><\/a><\/span><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-d8071031\" data-vce-do-apply=\"all el-d8071031\"><p>T\u00e9l\u00e9phone : 1 833-687-2511<br> Courriel&nbsp;: <a href=\"mailto:cshelpca@tdsynnex.com\" target=\"_blank\" rel=\"noopener\">cshelpca@tdsynnex.com<\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-1c82f8d2\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-1c82f8d2\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-1c82f8d2\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-ef18d7a4\" data-vce-do-apply=\"all el-ef18d7a4\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1024px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 66.5039%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1024\" height=\"681\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_633746418@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_633746418@2x.png\" data-attachment-id=\"39\"  alt=\"\" title=\"AdobeStock_633746418@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Fid\u00e9liser nos clients en prenant soin d&rsquo;eux Le service client de TD SYNNEX vous accompagne pour toute question apr\u00e8s-vente, qu&rsquo;il s&rsquo;agisse de retours, de probl\u00e8mes de livraison, de stocks ou d&rsquo;avoirs. Nous nous effor\u00e7ons constamment de fournir un service client d&rsquo;excellence et consid\u00e9rons chaque demande comme une opportunit\u00e9 d&rsquo;am\u00e9liorer la qualit\u00e9 de nos services. Syst\u00e8me [&hellip;]","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Care | TD SYNNEX Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/fr\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Care | TD SYNNEX Canada\" \/>\n<meta property=\"og:description\" content=\"Fid\u00e9liser nos clients en prenant soin d&#039;eux Le service client de TD SYNNEX vous accompagne pour toute question apr\u00e8s-vente, qu&#039;il s&#039;agisse de retours, de probl\u00e8mes de livraison, de stocks ou d&#039;avoirs. Nous nous effor\u00e7ons constamment de fournir un service client d&#039;excellence et consid\u00e9rons chaque demande comme une opportunit\u00e9 d&#039;am\u00e9liorer la qualit\u00e9 de nos services. 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