{"id":26,"date":"2025-07-04T16:01:52","date_gmt":"2025-07-04T16:01:52","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/homepage\/"},"modified":"2025-07-15T14:21:04","modified_gmt":"2025-07-15T14:21:04","slug":"homepage","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/fr\/","title":{"rendered":"Homepage"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 hero-banner vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-d8c6bf31\" data-vce-do-apply=\"all el-d8c6bf31\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/Header_Image@2x.png\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/Header_Image@2x.png)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-15943839\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-15943839\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-15943839\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-30e0c674\" data-vce-do-apply=\"all el-30e0c674\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 300px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 10.6667%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"300\" height=\"32\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x.png\" data-attachment-id=\"36\"  alt=\"\" title=\"CustomerCare_Wht@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-98fe9a65\" data-vce-do-apply=\"all el-98fe9a65\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first secondary-menu\" id=\"el-e9e93812\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-e9e93812\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-e9e93812\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-6395f49d\" data-vce-do-apply=\"all el-6395f49d\"><div class=\"tds-subsite-header sticky-top\">\n    <nav id=\"tds-subsite-menu\" class=\"navbar navbar-expand-lg\">\n    <div class=\"container\"><a href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\" class=\"navbar-brand\">Customer Care<\/a>        <button class=\"navbar-toggler custom-toggler\" type=\"button\" data-toggle=\"collapse\" data-target=\"#tds-subsite-collapse\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\n            <span class=\"navbar-toggler-icon\"><\/span>\n        <\/button>\n<div id=\"tds-subsite-collapse\" class=\"navbar-collapse collapse\"><ul class=\"navbar-nav\"><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Services<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><\/ul><\/li><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"#\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Products<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\" target=\"\" >Product Return Guidelines<\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" target=\"\" >Freight Damage Short Guidelines<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-21c6b4d6\" data-vce-do-apply=\"all el-21c6b4d6\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-660477c7\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-660477c7\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-660477c7\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-896f3ad7\" data-vce-do-apply=\"all el-896f3ad7\"><h1 class=\"ht1\">Fid\u00e9liser nos clients en prenant soin d'eux<\/h1>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-2433fcd4\" data-vce-do-apply=\"all el-2433fcd4\"><p class=\"ht6\">Le service \u00e0 la client\u00e8le de TD SYNNEX vous aide \u00e0 r\u00e9soudre les probl\u00e8mes d'apr\u00e8s-vente qui peuvent impliquer des demandes de retour, des probl\u00e8mes d'exp\u00e9dition, des probl\u00e8mes d'inventaire et des cr\u00e9dits. Nous nous effor\u00e7ons continuellement de fournir une assistance \u00e0 la client\u00e8le de classe mondiale et de traiter toutes les demandes de nos clients comme des occasions d'am\u00e9liorer et de rehausser la qualit\u00e9 de nos services. <\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse bkg-accent-1 sec-pad vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-feb379b6\" data-vce-do-apply=\"all el-feb379b6\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-13b371ce\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-13b371ce\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-13b371ce\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-1011615e\" data-vce-do-apply=\"all el-1011615e\"><h2>Syst\u00e8me \u00e9lectronique RMA<\/h2>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-9d3fbc06\" data-vce-do-apply=\"all el-9d3fbc06\"><p>Le syst\u00e8me d'autorisation \u00e9lectronique de retour de marchandises (eRMA) est une m\u00e9thode automatis\u00e9e de traitement des autorisations de retour de marchandises. Les demandes d'autorisation de retour de marchandise saisies en ligne via le syst\u00e8me eRMA seront trait\u00e9es automatiquement et approuv\u00e9es si elles sont conformes aux directives de retour de TD SYNNEX. Pour les demandes qui ne sont pas conformes aux directives de retour du service \u00e0 la client\u00e8le, un \" num\u00e9ro de dossier \" unique sera attribu\u00e9 et transmis au service \u00e0 la client\u00e8le de TD SYNNEX pour un examen plus approfondi.  <\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-33d6bc0c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-33d6bc0c\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-33d6bc0c\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-c7c2a585\" data-vce-do-apply=\"all el-c7c2a585\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1024px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 68.3594%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1024\" height=\"700\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_566197310@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_566197310@2x.png\" data-attachment-id=\"37\"  alt=\"\" title=\"Syst\u00e8me \u00e9lectronique RMA\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse sec-pad vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-97e1579c\" data-vce-do-apply=\"all el-97e1579c\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-9d0fe387\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-9d0fe387\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-9d0fe387\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-7a4c9cdd\" data-vce-do-apply=\"all el-7a4c9cdd\"><h3>Demande de retour - RMA<\/h3>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-0de8f4af\" data-vce-do-apply=\"all el-0de8f4af\"><p>Tous les retours de produits doivent respecter les politiques de retour de TD SYNNEX afin d'\u00e9mettre un RMA de retour. Si TD SYNNEX a des droits de retour avec ses fabricants\/fournisseurs, TD SYNNEX n'accepte que le retour de produits qui tombent dans l'une de ces cat\u00e9gories : <\/p><ul><li>Scell\u00e9 en usine (en parfait \u00e9tat de revente)<\/li><li>D\u00e9fauts ou morts \u00e0 l'arriv\u00e9e (DOA)<\/li><li>Ouvert - non d\u00e9fectueux<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-913bd0fa\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-913bd0fa\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-913bd0fa\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-387dfeaa\" data-vce-do-apply=\"all el-387dfeaa\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1024px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 66.5039%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1024\" height=\"681\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_590495276@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_590495276@2x.png\" data-attachment-id=\"38\"  alt=\"\" title=\"Demande de retour - RMA\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse bkg-accent-1 sec-pad vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-7e310ab9\" data-vce-do-apply=\"all el-7e310ab9\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-d7dfc618\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d7dfc618\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d7dfc618\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-6409056b\" data-vce-do-apply=\"all el-6409056b\"><h2>Contactez nous<\/h2><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-e9089665\" data-vce-do-apply=\"all el-e9089665\"><p>eRMA - <a href=\"https:\/\/ec.synnex.ca\/ecx\/\" target=\"_blank\" rel=\"noopener\">situ\u00e9 dans ECExpress<\/a>. Un login et un mot de passe sont n\u00e9cessaires pour y acc\u00e9der. Si vous \u00eates un nouvel utilisateur d'ECExpress, contactez votre administrateur ECExpress local pour obtenir de l'aide.  <\/p><\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-2a950b59\" data-vce-do-apply=\"margin el-2a950b59\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-0-87-88--fff--3d3d3d vce-button--style-outline-animated--border-color-b-0-87-88--3d3d3d vce-button--style-outline-animated--background-color-b-0-87-88\" href=\"https:\/\/webchat.concentrix.com\/loginv2\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-2a950b59\"><span class=\"vce-button--style-outline-text\">CHAT EN DIRECT<\/span><\/a><\/span><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-d8071031\" data-vce-do-apply=\"all el-d8071031\"><p>T\u00e9l\u00e9phone : 1 833-687-2511<br>Courriel : <a href=\"mailto:cshelpca@tdsynnex.com\" target=\"_blank\" rel=\"noopener\">cshelpca@tdsynnex.com<\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-1c82f8d2\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-1c82f8d2\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-1c82f8d2\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-ef18d7a4\" data-vce-do-apply=\"all el-ef18d7a4\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1024px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 66.5039%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1024\" height=\"681\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_633746418@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_633746418@2x.png\" data-attachment-id=\"39\"  alt=\"\" title=\"AdobeStock_633746418@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Fid\u00e9liser nos clients en prenant soin d&rsquo;eux Le service \u00e0 la client\u00e8le de TD SYNNEX vous aide \u00e0 r\u00e9soudre les probl\u00e8mes d&rsquo;apr\u00e8s-vente qui peuvent impliquer des demandes de retour, des probl\u00e8mes d&rsquo;exp\u00e9dition, des probl\u00e8mes d&rsquo;inventaire et des cr\u00e9dits. Nous nous effor\u00e7ons continuellement de fournir une assistance \u00e0 la client\u00e8le de classe mondiale et de traiter [&hellip;]","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Homepage - Customer Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/fr\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Homepage - Customer Care\" \/>\n<meta property=\"og:description\" content=\"Fid\u00e9liser nos clients en prenant soin d&#039;eux Le service \u00e0 la client\u00e8le de TD SYNNEX vous aide \u00e0 r\u00e9soudre les probl\u00e8mes d&#039;apr\u00e8s-vente qui peuvent impliquer des demandes de retour, des probl\u00e8mes d&#039;exp\u00e9dition, des probl\u00e8mes d&#039;inventaire et des cr\u00e9dits. 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