{"id":28,"date":"2025-07-04T16:07:56","date_gmt":"2025-07-04T16:07:56","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/"},"modified":"2026-08-04T19:29:54","modified_gmt":"2026-08-04T19:29:54","slug":"services","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/fr\/services\/","title":{"rendered":"Services"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 secondary-banner vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-4aec5b0b\" data-vce-do-apply=\"all el-4aec5b0b\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-dc986836\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-dc986836\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-dc986836\"><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-70aeddef\" data-vce-do-apply=\"all el-70aeddef\"><h1 class=\"ht2\">Services<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-038b71e1\" data-vce-do-apply=\"all el-038b71e1\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first secondary-menu\" id=\"el-c7abe90f\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-c7abe90f\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-c7abe90f\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-8f14fe26\" data-vce-do-apply=\"all el-8f14fe26\"><div class=\"tds-subsite-header sticky-top\">\n    <nav id=\"tds-subsite-menu\" class=\"navbar navbar-expand-lg\">\n    <div class=\"container\"><a href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\" class=\"navbar-brand\">Customer Care<\/a>        <button class=\"navbar-toggler custom-toggler\" type=\"button\" data-toggle=\"collapse\" data-target=\"#tds-subsite-collapse\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\n            <span class=\"navbar-toggler-icon\"><\/span>\n        <\/button>\n<div id=\"tds-subsite-collapse\" class=\"navbar-collapse collapse\"><ul class=\"navbar-nav\"><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Services<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><\/ul><\/li><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"#\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Products<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\" target=\"\" >Product Return Guidelines<\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" target=\"\" >Freight Damage Short Guidelines<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-adf3dcc4\" data-vce-do-apply=\"all el-adf3dcc4\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-60p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-a7976f51\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a7976f51\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a7976f51\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-e1a4b490\" data-vce-do-apply=\"all el-e1a4b490\"><h2>Frais de retour<\/h2><p class=\"ht6\">Si la demande de retour est approuv\u00e9e, veuillez renvoyer le produit accompagn\u00e9 de l'autorisation de retour de marchandise appos\u00e9e \u00e0 l'ext\u00e9rieur du colis&nbsp;:<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-40p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-afa5eda9\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-afa5eda9\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-afa5eda9\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-55b4bd0a\" data-vce-do-apply=\"all el-55b4bd0a\"><p class=\"ht4\">TD SYNNEX Canada Guelph<\/p><p>107 Woodlawn Rd O<br> Quai 1 (Retours du centre de distribution)<br> Guelph (Ontario) N1H 1B4<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad bkg-accent-1 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-9a6cbee2\" data-vce-do-apply=\"all el-9a6cbee2\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-100p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-49ba0be2\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-49ba0be2\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-49ba0be2\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-ebf7851a\" data-vce-do-apply=\"all el-ebf7851a\"><p class=\"ht6\">Pour que TD SYNNEX puisse traiter votre d\u00e9claration de revenus dans les meilleurs d\u00e9lais, veuillez consulter les renseignements et suivre les proc\u00e9dures d\u00e9crites ci-dessous&nbsp;:<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse sec-pad bkg-accent-1 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-29e24ef0\" data-vce-do-apply=\"all el-29e24ef0\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-ad332551\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-ad332551\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-ad332551\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-2f300d06\" data-vce-do-apply=\"all el-2f300d06\"><ul><li>Les autorisations de retour de marchandise (RMA) ne sont valables que 30 jours.<\/li><li>Tout retour doit \u00eatre re\u00e7u par TD SYNNEX dans les 30 jours suivant la date d'\u00e9mission de l'autorisation de retour (RMA). Les RMA re\u00e7us apr\u00e8s ce d\u00e9lai seront refus\u00e9s et renvoy\u00e9s aux frais de l'exp\u00e9diteur. <\/li><li>Utilisez les bo\u00eetes et emballages d'origine du fabricant.<\/li><li>Emballez soigneusement tous les retours afin d'\u00e9viter tout dommage pendant le transport.<\/li><li>Tous les retours doivent comporter un num\u00e9ro RMA imprim\u00e9 sur l'\u00e9tiquette d'exp\u00e9dition.<\/li><li>N'inscrivez pas d'adresse ni de num\u00e9ro RMA sur l'ext\u00e9rieur des emballages du fabricant. Les produits doivent \u00eatre en \u00e9tat d'\u00eatre revendus pour \u00eatre rembours\u00e9s. <\/li><li>Tous les produits doivent \u00eatre retourn\u00e9s avec tous leurs composants, accessoires, logiciels, manuels et cartes d'enregistrement d'origine.<\/li><li>Les produits doivent \u00eatre exp\u00e9di\u00e9s en port pay\u00e9. TD SYNNEX ne fournit pas d'\u00e9tiquettes de retour ni d'\u00e9tiquettes d'exp\u00e9dition, sauf en cas d'erreur de sa part. <\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-c74f507a\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-c74f507a\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-c74f507a\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-782ec460\" data-vce-do-apply=\"all el-782ec460\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 992px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.5887%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"992\" height=\"978\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x.png\" data-attachment-id=\"46\"  alt=\"\" title=\"AdobeStock_652043198@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad bkg-accent-2 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-759b8cac\" data-vce-do-apply=\"all el-759b8cac\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-36p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-876a395e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-876a395e\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-876a395e\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-a72a098f\" data-vce-do-apply=\"all el-a72a098f\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 300px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 10.6667%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"300\" height=\"32\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-attachment-id=\"43\"  alt=\"\" title=\"Service Client_Blanc@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-187e43c6\" data-vce-do-apply=\"all el-187e43c6\"><p>T\u00e9l\u00e9phone : 1 833-687-2511<br> Courriel&nbsp;: <a style=\"color: #ffffff;\" href=\"mailto:cshelpca@tdsynnex.com\" target=\"_blank\" rel=\"noopener\">cshelpca@tdsynnex.com<\/a><\/p>\n<\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-c15aa9b7\" data-vce-do-apply=\"margin el-c15aa9b7\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-255-255-255--b-117-114-111--3d3d3d vce-button--style-outline-animated--border-color-b-255-255-255--3d3d3d vce-button--style-outline-animated--background-color-b-255-255-255\" href=\"https:\/\/webchat.concentrix.com\/loginv2\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-c15aa9b7\"><span class=\"vce-button--style-outline-text\">CHAT EN DIRECT<\/span><\/a><\/span><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-64p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-a4640de5\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a4640de5\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a4640de5\"><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-69ed6a8c\" data-vce-do-apply=\"all el-69ed6a8c\"><h2>Contactez-nous<\/h2>\n<p>eRMA est accessible via <a class=\"light\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/fr\/partnerfirst.html\" target=\"_blank\" rel=\"noopener\">PartnerFirst<\/a> . Un identifiant et un mot de passe sont requis. Si vous \u00eates un nouvel utilisateur de PartnerFirst, veuillez contacter votre administrateur PartnerFirst local pour obtenir de l'aide.  <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Services Frais de retourSi la demande de retour est approuv\u00e9e, veuillez renvoyer le produit accompagn\u00e9 de l&rsquo;autorisation de retour de marchandise appos\u00e9e \u00e0 l&rsquo;ext\u00e9rieur du colis&nbsp;:TD SYNNEX Canada Guelph107 Woodlawn Rd O Quai 1 (Retours du centre de distribution) Guelph (Ontario) N1H 1B4Pour que TD SYNNEX puisse traiter votre d\u00e9claration de revenus dans les meilleurs [&hellip;]","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Services - Customer Care | TD SYNNEX Canada<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/fr\/services\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services - Customer Care | TD SYNNEX Canada\" \/>\n<meta property=\"og:description\" content=\"Services Frais de retourSi la demande de retour est approuv\u00e9e, veuillez renvoyer le produit accompagn\u00e9 de l&#039;autorisation de retour de marchandise appos\u00e9e \u00e0 l&#039;ext\u00e9rieur du colis&nbsp;:TD SYNNEX Canada Guelph107 Woodlawn Rd O Quai 1 (Retours du centre de distribution) Guelph (Ontario) N1H 1B4Pour que TD SYNNEX puisse traiter votre d\u00e9claration de revenus dans les meilleurs [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/fr\/services\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Care\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-04T19:29:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tdsynnex.com\\\/na\\\/ca\\\/td-synnex-customer-care\\\/fr\\\/services\\\/\",\"url\":\"https:\\\/\\\/www.tdsynnex.com\\\/na\\\/ca\\\/td-synnex-customer-care\\\/fr\\\/services\\\/\",\"name\":\"Services - 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