{"id":33,"date":"2025-07-04T16:06:45","date_gmt":"2025-07-04T16:06:45","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/dommages-au-fret-lignes-directrices-succinctes\/"},"modified":"2026-08-04T19:27:03","modified_gmt":"2026-08-04T19:27:03","slug":"freight-damage-short-guidelines","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/fr\/freight-damage-short-guidelines\/","title":{"rendered":"Dommages au fret &#8211; Lignes directrices succinctes"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 secondary-banner vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-af4f5c33\" data-vce-do-apply=\"all el-af4f5c33\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-9eea5d35\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-9eea5d35\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-9eea5d35\"><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-3e13ad65\" data-vce-do-apply=\"all el-3e13ad65\"><h1>Produits<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-bb9cd679\" data-vce-do-apply=\"all el-bb9cd679\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first secondary-menu\" id=\"el-f42d7b65\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-f42d7b65\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-f42d7b65\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-40d83df6\" data-vce-do-apply=\"all el-40d83df6\"><div class=\"tds-subsite-header sticky-top\">\n    <nav id=\"tds-subsite-menu\" class=\"navbar navbar-expand-lg\">\n    <div class=\"container\"><a href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\" class=\"navbar-brand\">Customer Care<\/a>        <button class=\"navbar-toggler custom-toggler\" type=\"button\" data-toggle=\"collapse\" data-target=\"#tds-subsite-collapse\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\n            <span class=\"navbar-toggler-icon\"><\/span>\n        <\/button>\n<div id=\"tds-subsite-collapse\" class=\"navbar-collapse collapse\"><ul class=\"navbar-nav\"><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Services<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><\/ul><\/li><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"#\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Products<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\" target=\"\" >Product Return Guidelines<\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" target=\"\" >Freight Damage Short Guidelines<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 sec-pad vce-row-equal-height vce-row-content--top\" id=\"el-34560d9d\" data-vce-do-apply=\"all el-34560d9d\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-583a1f0e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-583a1f0e\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-583a1f0e\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-a5c13375\" data-vce-do-apply=\"all el-a5c13375\"><h2>Directives relatives aux dommages et aux manquants dans le fret<\/h2>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-926a334c\" data-vce-do-apply=\"all el-926a334c\"><p class=\"ht6\">Pour que TD SYNNEX puisse traiter votre r\u00e9clamation pour dommages\/manquants de marchandises rapidement et efficacement&nbsp;:<\/p>\n<\/div><\/div><div class=\"vce-tabs-with-slide\" id=\"el-6e8ef5d1\" data-vce-do-apply=\"all el-6e8ef5d1\" data-active-tab=\"1\" style=\"--alignment: left; --slideColor: rgb(45, 159, 136);\"><div class=\"vce-tabs-with-slide-inner\"><div class=\"vce-tabs-with-slide-container\"><div class=\"vce-tabs-with-slide-list\" role=\"tablist\" aria-label=\"Tabs with slide\"><span class=\"vce-tabs-with-slide-slider\"><\/span><div class=\"vce-tabs-with-slide-tab\" data-vce-target-model-id=\"637d3226\" data-vce-tab=\"true\"><a class=\"vce-tabs-with-slide-tab-title\" data-vce-use-cache=\"false\" data-vce-tabs=\"true\" data-vce-target=\"[data-model-id=637d3226]\" data-vce-container=\".vce-tabs-with-slide-inner\" href=\"#el-637d3226\" role=\"tab\" aria-selected=\"true\" aria-controls=\"el-637d3226\" id=\"tab-637d3226\">Step 1<\/a><\/div><div class=\"vce-tabs-with-slide-tab\" data-vce-target-model-id=\"6b1e3586\" data-vce-tab=\"true\"><a class=\"vce-tabs-with-slide-tab-title\" data-vce-use-cache=\"false\" data-vce-tabs=\"true\" data-vce-target=\"[data-model-id=6b1e3586]\" data-vce-container=\".vce-tabs-with-slide-inner\" href=\"#el-6b1e3586\" role=\"tab\" aria-selected=\"false\" aria-controls=\"el-6b1e3586\" id=\"tab-6b1e3586\">Step 2<\/a><\/div><div class=\"vce-tabs-with-slide-tab\" data-vce-target-model-id=\"2f0962ba\" data-vce-tab=\"true\"><a class=\"vce-tabs-with-slide-tab-title\" data-vce-use-cache=\"false\" data-vce-tabs=\"true\" data-vce-target=\"[data-model-id=2f0962ba]\" data-vce-container=\".vce-tabs-with-slide-inner\" href=\"#el-2f0962ba\" role=\"tab\" aria-selected=\"false\" aria-controls=\"el-2f0962ba\" id=\"tab-2f0962ba\">Step 3<\/a><\/div><\/div><\/div><div class=\"vce-tabs-with-slide-panels-container\"><div class=\"vce-tabs-with-slide-panels\"><div class=\"vce-tabs-with-slide-panel\" id=\"el-637d3226\" data-model-id=\"637d3226\" data-vce-content=\".vce-tabs-with-slide-panel-body\"><div class=\"vce-tabs-with-slide-tab-inner\"><div class=\"vce-tabs-with-slide-panel-heading\"><a class=\"vce-tabs-with-slide-panel-title\" href=\"#el-637d3226\" data-vce-target=\"[data-model-id=637d3226]\" data-vce-use-cache=\"false\" data-vce-accordion=\"\" data-vce-container=\".vce-tabs-with-slide-inner\" role=\"tab\" aria-selected=\"true\" aria-controls=\"el-637d3226\" id=\"accordion-637d3226\"><span>Step 1<\/span><\/a><\/div><div class=\"vce-tabs-with-slide-panel-body\" role=\"tabpanel\" aria-labelledby=\"tab-637d3226 accordion-637d3226\" data-vce-do-apply=\"all el-637d3226\"><div class=\"vce-tabs-with-slide-element-container\" data-js-panel-body=\"\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-wrap--reverse vce-row-equal-height vce-row-content--top\" id=\"el-f9687070\" data-vce-do-apply=\"all el-f9687070\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-428062ff\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-428062ff\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-428062ff\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-05b5b05b\" data-vce-do-apply=\"all el-05b5b05b\"><h3>\u00c9tape 1<\/h3>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-4c62a44e\" data-vce-do-apply=\"all el-4c62a44e\"><p>Au moment de la livraison :<\/p><ul><li>V\u00e9rifiez l'\u00e9tat du ou des colis.<\/li><li>V\u00e9rifiez la quantit\u00e9 et assurez-vous que les r\u00e9f\u00e9rences des pi\u00e8ces sont correctes.<\/li><li>Les dommages et les \u00e9carts de quantit\u00e9 doivent \u00eatre mentionn\u00e9s sur le bon de livraison.<\/li><li>La signature du bon de livraison indique clairement qu'il n'y a aucune anomalie concernant votre envoi.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-3e6a181b\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-3e6a181b\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-3e6a181b\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-3bce1d2a\" data-vce-do-apply=\"all el-3bce1d2a\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 854px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 102.108%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"854\" height=\"872\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x.png\" data-attachment-id=\"50\"  alt=\"\" title=\"\u00c9tape 1\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-tabs-with-slide-panel\" id=\"el-6b1e3586\" data-model-id=\"6b1e3586\" data-vce-content=\".vce-tabs-with-slide-panel-body\"><div class=\"vce-tabs-with-slide-tab-inner\"><div class=\"vce-tabs-with-slide-panel-heading\"><a class=\"vce-tabs-with-slide-panel-title\" href=\"#el-6b1e3586\" data-vce-target=\"[data-model-id=6b1e3586]\" data-vce-use-cache=\"false\" data-vce-accordion=\"\" data-vce-container=\".vce-tabs-with-slide-inner\" role=\"tab\" aria-selected=\"false\" aria-controls=\"el-6b1e3586\" id=\"accordion-6b1e3586\"><span>Step 2<\/span><\/a><\/div><div class=\"vce-tabs-with-slide-panel-body\" role=\"tabpanel\" aria-labelledby=\"tab-6b1e3586 accordion-6b1e3586\" data-vce-do-apply=\"all el-6b1e3586\" hidden=\"hidden\"><div class=\"vce-tabs-with-slide-element-container\" data-js-panel-body=\"\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-wrap--reverse vce-row-equal-height vce-row-content--top\" id=\"el-dd5eceb9\" data-vce-do-apply=\"all el-dd5eceb9\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-b1baa187\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b1baa187\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b1baa187\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-12c73fa3\" data-vce-do-apply=\"all el-12c73fa3\"><h3>\u00c9tape 2<\/h3>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-bef0210f\" data-vce-do-apply=\"all el-bef0210f\"><p>Signaler les dommages ou les \u00e9carts de quantit\u00e9&nbsp;:<\/p><ul><li>Contactez imm\u00e9diatement notre service client\u00e8le par chat, t\u00e9l\u00e9phone ou e-mail.<\/li><li>Pour toute r\u00e9clamation concernant des dommages, veuillez fournir des photos des six faces de la bo\u00eete et du produit.<\/li><li>Veuillez communiquer au service \u00e0 la client\u00e8le de TD SYNNEX l'\u00e9tat du produit, le num\u00e9ro de suivi, le nom et le num\u00e9ro de t\u00e9l\u00e9phone du contact o\u00f9 se trouve le colis. (L'adresse doit \u00eatre identique \u00e0 celle de livraison du produit, sans quoi la r\u00e9clamation ne sera plus valable et sera refus\u00e9e.) <\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-66d19df3\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-66d19df3\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-66d19df3\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-624325bd\" data-vce-do-apply=\"all el-624325bd\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 854px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 102.108%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"854\" height=\"872\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-1.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-1.png\" data-attachment-id=\"51\"  alt=\"\" title=\"\u00c9tape 2\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-tabs-with-slide-panel\" id=\"el-2f0962ba\" data-model-id=\"2f0962ba\" data-vce-content=\".vce-tabs-with-slide-panel-body\"><div class=\"vce-tabs-with-slide-tab-inner\"><div class=\"vce-tabs-with-slide-panel-heading\"><a class=\"vce-tabs-with-slide-panel-title\" href=\"#el-2f0962ba\" data-vce-target=\"[data-model-id=2f0962ba]\" data-vce-use-cache=\"false\" data-vce-accordion=\"\" data-vce-container=\".vce-tabs-with-slide-inner\" role=\"tab\" aria-selected=\"false\" aria-controls=\"el-2f0962ba\" id=\"accordion-2f0962ba\"><span>Step 3<\/span><\/a><\/div><div class=\"vce-tabs-with-slide-panel-body\" role=\"tabpanel\" aria-labelledby=\"tab-2f0962ba accordion-2f0962ba\" data-vce-do-apply=\"all el-2f0962ba\" hidden=\"hidden\"><div class=\"vce-tabs-with-slide-element-container\" data-js-panel-body=\"\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse vce-row-equal-height vce-row-content--top\" id=\"el-a9e72a68\" data-vce-do-apply=\"all el-a9e72a68\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-d696b355\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d696b355\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d696b355\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-2522b45d\" data-vce-do-apply=\"all el-2522b45d\"><h3>\u00c9tape 3<\/h3><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-bcfb2f5f\" data-vce-do-apply=\"all el-bcfb2f5f\"><p>Plus d'informations&nbsp;:<\/p>\n<ul>\n<li>Assurez-vous d'indiquer \u00ab incomplet \u00bb ou \u00ab endommag\u00e9 \u00bb sur le bon de livraison. Si le film r\u00e9tractable est d\u00e9chir\u00e9, veuillez \u00e9galement le mentionner. Les envois LTL re\u00e7us incomplets ou endommag\u00e9s doivent \u00eatre signal\u00e9s sur le bon de livraison au moment de la signature.  <\/li>\n<li>Pour les envois de petits colis ou de lots partiels (LTL), tous les dommages et les manquants doivent \u00eatre signal\u00e9s dans les cinq jours, y compris la date de livraison, pour d\u00e9poser une r\u00e9clamation en contactant le service client\u00e8le de TD SYNNEX.<\/li>\n<li>Si l'inspection n'a pas lieu, si votre produit n'est pas r\u00e9cup\u00e9r\u00e9 ou si vous n'avez pas re\u00e7u d'\u00e9tiquette \u00e9lectronique\/de bordereau d'appel dans les 10 jours ouvrables suivant votre appel initial, veuillez contacter le service client\u00e8le de TD SYNNEX.<\/li>\n<li>Veuillez noter que m\u00eame si tous les crit\u00e8res ci-dessus sont remplis, l'approbation de la r\u00e9clamation n'est pas garantie. Les directives ci-dessus visent \u00e0 prouver que le transporteur a mal g\u00e9r\u00e9 votre marchandise et en sera tenu responsable. <\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-eaba925e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-eaba925e\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-eaba925e\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-39dfcff9\" data-vce-do-apply=\"all el-39dfcff9\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 854px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 99.2974%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"854\" height=\"848\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_423961885@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_423961885@2x.png\" data-attachment-id=\"52\"  alt=\"\" title=\"\u00c9tape 3\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad bkg-accent-2 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-b93dab3b\" data-vce-do-apply=\"all el-b93dab3b\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-36p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-6af76718\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-6af76718\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-6af76718\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-3989a3fd\" data-vce-do-apply=\"all el-3989a3fd\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 300px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 10.6667%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"300\" height=\"32\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-attachment-id=\"43\"  alt=\"\" title=\"Service Client_Blanc@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-3210b6cf\" data-vce-do-apply=\"all el-3210b6cf\"><p>T\u00e9l\u00e9phone : 1 833-687-2511<br> Courriel&nbsp;: <a style=\"color: #ffffff;\" href=\"mailto:cshelpca@tdsynnex.com\" target=\"_blank\" rel=\"noopener\">cshelpca@tdsynnex.com<\/a><\/p>\n<\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-36de545e\" data-vce-do-apply=\"margin el-36de545e\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-255-255-255--b-117-114-111--3d3d3d vce-button--style-outline-animated--border-color-b-255-255-255--3d3d3d vce-button--style-outline-animated--background-color-b-255-255-255\" href=\"https:\/\/webchat.concentrix.com\/loginv2\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-36de545e\"><span class=\"vce-button--style-outline-text\">CHAT EN DIRECT<\/span><\/a><\/span><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-64p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-b39a2e51\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b39a2e51\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b39a2e51\"><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-bb449028\" data-vce-do-apply=\"all el-bb449028\"><h2>Contactez-nous<\/h2>\n<p>eRMA est accessible via <a class=\"light\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/fr\/partnerfirst.html\" target=\"_blank\" rel=\"noopener\">PartnerFirst<\/a> . Un identifiant et un mot de passe sont requis. Si vous \u00eates un nouvel utilisateur de PartnerFirst, veuillez contacter votre administrateur PartnerFirst local pour obtenir de l'aide.  <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Produits Directives relatives aux dommages et aux manquants dans le fret Pour que TD SYNNEX puisse traiter votre r\u00e9clamation pour dommages\/manquants de marchandises rapidement et efficacement&nbsp;: Step 1Step 2Step 3Step 1\u00c9tape 1 Au moment de la livraison :V\u00e9rifiez l&rsquo;\u00e9tat du ou des colis.V\u00e9rifiez la quantit\u00e9 et assurez-vous que les r\u00e9f\u00e9rences des pi\u00e8ces sont correctes.Les dommages [&hellip;]","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-33","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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