{"id":43,"date":"2025-07-04T16:04:17","date_gmt":"2025-07-04T16:04:17","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/produits\/"},"modified":"2026-08-04T19:22:25","modified_gmt":"2026-08-04T19:22:25","slug":"produits","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/fr\/produits\/","title":{"rendered":"Produits"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 secondary-banner vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-bfc961bf\" data-vce-do-apply=\"all el-bfc961bf\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-79bc7d61\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-79bc7d61\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-79bc7d61\"><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-d06c52af\" data-vce-do-apply=\"all el-d06c52af\"><h1 class=\"ht2\">Produits<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-c9c2ba0a\" data-vce-do-apply=\"all el-c9c2ba0a\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first secondary-menu\" id=\"el-e8d0c19c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-e8d0c19c\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-e8d0c19c\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-9a58e592\" data-vce-do-apply=\"all el-9a58e592\"><div class=\"tds-subsite-header sticky-top\">\n    <nav id=\"tds-subsite-menu\" class=\"navbar navbar-expand-lg\">\n    <div class=\"container\"><a href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\" class=\"navbar-brand\">Customer Care<\/a>        <button class=\"navbar-toggler custom-toggler\" type=\"button\" data-toggle=\"collapse\" data-target=\"#tds-subsite-collapse\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\n            <span class=\"navbar-toggler-icon\"><\/span>\n        <\/button>\n<div id=\"tds-subsite-collapse\" class=\"navbar-collapse collapse\"><ul class=\"navbar-nav\"><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Services<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><\/ul><\/li><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"#\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Products<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\" target=\"\" >Product Return Guidelines<\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" target=\"\" >Freight Damage Short Guidelines<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse sec-pad vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-009dffd1\" data-vce-do-apply=\"all el-009dffd1\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-2351f4d6\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-2351f4d6\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-2351f4d6\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-a87da5d1\" data-vce-do-apply=\"all el-a87da5d1\"><h2>Directives de retour des produits<\/h2>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-4ed2d3cf\" data-vce-do-apply=\"all el-4ed2d3cf\"><p>Informations requises pour demander une autorisation de retour de marchandise (RMA)<\/p><p>Pour demander un remboursement, vous devrez fournir les informations suivantes ou utiliser le mod\u00e8le de feuille de calcul ci-dessous pour fournir toutes les informations d\u00e9taill\u00e9es&nbsp;:<\/p><p>\u2022 Num\u00e9ro de commande client TD SYNNEX<br> \u2022 Num\u00e9ro de partenaire TD SYNNEX ou num\u00e9ro de pi\u00e8ce du fabricant<br> \u2022 Quantit\u00e9<br> \u2022 \u00c9tat du produit<br> \u2022 Motif du retour<br> \u2022 Num\u00e9ro de s\u00e9rie (si le produit retourn\u00e9 est s\u00e9rialis\u00e9)<\/p><\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-a7f619c3\" data-vce-do-apply=\"margin el-a7f619c3\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-0-87-88--fff--3d3d3d vce-button--style-outline-animated--border-color-b-0-87-88--3d3d3d vce-button--style-outline-animated--background-color-b-0-87-88\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/wp-content\/uploads\/sites\/146\/2025\/07\/Customer-Batch-Request-Create-Template.xlsx\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-a7f619c3\"><span class=\"vce-button--style-outline-text\">T\u00c9L\u00c9CHARGER LE MOD\u00c8LE<\/span><\/a><\/span><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-36791f77\" data-vce-do-apply=\"all el-36791f77\"><p>Les produits retourn\u00e9s pour toute autre raison que leur d\u00e9faillance \u00e0 la r\u00e9ception (DOA), leur d\u00e9faut ou leur ouverture ne sont pas accept\u00e9s. Les produits non d\u00e9fectueux doivent \u00eatre en \u00e9tat d'\u00eatre revendus, complets et non utilis\u00e9s, et l'autre scell\u00e9 ne doit pas avoir \u00e9t\u00e9 ouvert ni recoll\u00e9. Les emballages de produits ne r\u00e9pondant pas aux crit\u00e8res sp\u00e9cifi\u00e9s sur le bon de retour ne sont g\u00e9n\u00e9ralement pas admissibles et seront renvoy\u00e9s au client. <\/p><p>Tout retour admissible donnera lieu \u00e0 un cr\u00e9dit \u00e9mis au prix actuel ou au prix d'achat initial, selon le montant le plus bas au moment de la r\u00e9ception de l'autorisation de retour. TD SYNNEX ajoutera \u00e9galement les frais factur\u00e9s par le fabricant. <\/p><p>Si TD SYNNEX ne dispose pas de droits de retour aupr\u00e8s du fabricant, le produit n'est pas retournable.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-27664534\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-27664534\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-27664534\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-d968a86c\" data-vce-do-apply=\"all el-d968a86c\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1118px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 132.558%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1118\" height=\"1482\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_482293465@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_482293465@2x.png\" data-attachment-id=\"42\"  alt=\"\" title=\"Directives de retour des produits@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-99c53ca4\" data-vce-do-apply=\"all el-99c53ca4\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-100p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-64a88a24\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-64a88a24\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-64a88a24\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-e7c00db4\" data-vce-do-apply=\"all el-e7c00db4\"><p><strong>Produits retourn\u00e9s sans num\u00e9ro d'autorisation de retour (RMA) valide&nbsp;:<\/strong> Les produits dont le retour n'est pas autoris\u00e9 sont consid\u00e9r\u00e9s comme des \u00ab&nbsp;retours non autoris\u00e9s&nbsp;\u00bb. Ces retours pourront vous \u00eatre renvoy\u00e9s \u00e0 vos frais. TD SYNNEX d\u00e9cline toute responsabilit\u00e9 en cas de perte ou de dommage li\u00e9 \u00e0 un retour non autoris\u00e9.  <\/p><p><strong>Commandes personnalis\u00e9es\/Retours non autoris\u00e9s&nbsp;:<\/strong> Toute commande n\u00e9cessitant une configuration ou un assemblage selon les sp\u00e9cifications du client ou tout produit identifi\u00e9 par TD SYNNEX est non annulable et ne peut \u00eatre retourn\u00e9e \u00e0 TD SYNNEX. Le client est tenu de r\u00e9gler l\u2019int\u00e9gralit\u00e9 de la commande d\u00e8s l\u2019envoi du bon de commande \u00e0 TD SYNNEX. <\/p><p><strong>Refus de commande&nbsp;:<\/strong> Toute commande refus\u00e9e doit \u00eatre signal\u00e9e au service \u00e0 la client\u00e8le de TD SYNNEX. Un cr\u00e9dit sera \u00e9mis d\u00e8s r\u00e9ception de la commande refus\u00e9e \u00e0 l\u2019entrep\u00f4t de TD SYNNEX. <\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad bkg-accent-1 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-5fb0ba29\" data-vce-do-apply=\"all el-5fb0ba29\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-004c1613\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-004c1613\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-004c1613\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-23c0c8da\" data-vce-do-apply=\"all el-23c0c8da\"><h3>Retours pour produits d\u00e9fectueux\/DOA<\/h3>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-680a90f9\" data-vce-do-apply=\"all el-680a90f9\"><p>  TD SYNNEX b\u00e9n\u00e9ficie de droits de retour aupr\u00e8s de ses fabricants\/fournisseurs. Les produits d\u00e9fectueux d\u00e8s la premi\u00e8re utilisation peuvent faire l'objet d'un retour pour cause de panne au d\u00e9ballage (DOA), selon la politique de retour du fabricant. Certains fabricants peuvent exiger que tous les produits DOA ou d\u00e9fectueux leur soient retourn\u00e9s directement, ou limiter le d\u00e9lai de retour apr\u00e8s l'achat. Si vous avez achet\u00e9 votre produit aupr\u00e8s de TD SYNNEX, veuillez contacter le service client TD SYNNEX pour obtenir plus d'informations concernant vos droits de retour.   <\/p><p>Les politiques de retour des fabricants sont susceptibles d'\u00eatre modifi\u00e9es sans pr\u00e9avis.<\/p><p>Conform\u00e9ment aux politiques du fabricant, l'emballage d'origine, les composants, accessoires, logiciels et manuels doivent \u00eatre inclus avec les produits d\u00e9fectueux ou non fonctionnels retourn\u00e9s. Les produits d\u00e9fectueux ou non fonctionnels retourn\u00e9s incomplets pourront faire l'objet d'une facturation pour les \u00e9l\u00e9ments manquants ou vous \u00eatre retourn\u00e9s \u00e0 vos frais. Si vous poss\u00e9dez un produit d\u00e9fectueux ou non fonctionnel, veuillez contacter le service client de TD SYNNEX.  <\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-a646769e\" data-vce-do-apply=\"all el-a646769e\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-97535bd4\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-97535bd4\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-97535bd4\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-f2eec336\" data-vce-do-apply=\"all el-f2eec336\"><h3>Retours de produits scell\u00e9s<\/h3><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-f63a51a6\" data-vce-do-apply=\"all el-f63a51a6\"><p>TD SYNNEX b\u00e9n\u00e9ficie d'un droit de retour aupr\u00e8s de ses fabricants\/fournisseurs. Tous les produits doivent avoir \u00e9t\u00e9 achet\u00e9s aupr\u00e8s de TD SYNNEX. Pour \u00eatre \u00e9ligibles au retour de produits scell\u00e9s, ces derniers doivent \u00eatre en parfait \u00e9tat de revente, dans leur emballage d'origine neuf, propre (sans autocollants, marques ni autres \u00e9l\u00e9ments), non ouvert et intact. Tous les produits doivent \u00eatre retourn\u00e9s avec l'ensemble de leurs composants, accessoires, logiciels, manuels et cartes d'enregistrement d'origine.   <\/p>\n<p><strong>Retours de produits scell\u00e9s d'usine non conformes&nbsp;:<\/strong> Tous les produits retourn\u00e9s sous emballage scell\u00e9 d'usine qui ne sont pas re\u00e7us en \u00e9tat d'\u00eatre revendus peuvent \u00eatre renvoy\u00e9s aux frais de l'exp\u00e9diteur.<\/p>\n<p><strong>Produits abandonn\u00e9s\/obsol\u00e8tes&nbsp;:<\/strong> Les fabricants se r\u00e9servent le droit de limiter les retours de produits abandonn\u00e9s sous emballage scell\u00e9 d\u2019usine.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad bkg-accent-2 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-f2fcf99c\" data-vce-do-apply=\"all el-f2fcf99c\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-36p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-d8a39d3e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d8a39d3e\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d8a39d3e\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-fc3cac70\" data-vce-do-apply=\"all el-fc3cac70\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 974px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 10.6776%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"974\" height=\"104\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-attachment-id=\"43\"  alt=\"\" title=\"Service Client_Blanc@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-bf1b583e\" data-vce-do-apply=\"all el-bf1b583e\"><p>T\u00e9l\u00e9phone : 1 833-687-2511<br> Courriel&nbsp;: <a style=\"color: #ffffff;\" href=\"mailto:cshelpca@tdsynnex.com\" target=\"_blank\" rel=\"noopener\">cshelpca@tdsynnex.com<\/a><\/p>\n<\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-7cf28441\" data-vce-do-apply=\"margin el-7cf28441\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-255-255-255--b-117-114-111--3d3d3d vce-button--style-outline-animated--border-color-b-255-255-255--3d3d3d vce-button--style-outline-animated--background-color-b-255-255-255\" href=\"https:\/\/webchat.concentrix.com\/loginv2\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-7cf28441\"><span class=\"vce-button--style-outline-text\">CHAT EN DIRECT<\/span><\/a><\/span><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-64p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-8f2a86fa\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-8f2a86fa\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-8f2a86fa\"><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-24136c50\" data-vce-do-apply=\"all el-24136c50\"><h2>Contactez-nous<\/h2>\n<p>eRMA est accessible via <a class=\"light\" href=\"https:\/\/partnerfirst.tdsynnex.com\/na\/ca\/fr\/partnerfirst\/commerce\" target=\"_blank\" rel=\"noopener\">PartnerFirst<\/a> . Un identifiant et un mot de passe sont requis. Si vous \u00eates un nouvel utilisateur de PartnerFirst, veuillez contacter votre administrateur PartnerFirst local pour obtenir de l'aide.  <\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Produits Directives de retour des produits Informations requises pour demander une autorisation de retour de marchandise (RMA)Pour demander un remboursement, vous devrez fournir les informations suivantes ou utiliser le mod\u00e8le de feuille de calcul ci-dessous pour fournir toutes les informations d\u00e9taill\u00e9es&nbsp;:\u2022 Num\u00e9ro de commande client TD SYNNEX \u2022 Num\u00e9ro de partenaire TD SYNNEX ou num\u00e9ro [&hellip;]","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-43","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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