{"id":6,"date":"2025-07-04T16:04:17","date_gmt":"2025-07-04T16:04:17","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/?page_id=6"},"modified":"2025-07-14T15:54:32","modified_gmt":"2025-07-14T15:54:32","slug":"products","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/","title":{"rendered":"Products"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 secondary-banner vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-bfc961bf\" data-vce-do-apply=\"all el-bfc961bf\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-79bc7d61\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-79bc7d61\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-79bc7d61\"><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-d06c52af\" data-vce-do-apply=\"all el-d06c52af\"><h1 class=\"ht2\">Products<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-c9c2ba0a\" data-vce-do-apply=\"all el-c9c2ba0a\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first secondary-menu\" id=\"el-e8d0c19c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-e8d0c19c\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-e8d0c19c\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-9a58e592\" data-vce-do-apply=\"all el-9a58e592\"><div class=\"tds-subsite-header sticky-top\">\n    <nav id=\"tds-subsite-menu\" class=\"navbar navbar-expand-lg\">\n    <div class=\"container\"><a href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\" class=\"navbar-brand\">Customer Care<\/a>        <button class=\"navbar-toggler custom-toggler\" type=\"button\" data-toggle=\"collapse\" data-target=\"#tds-subsite-collapse\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\n            <span class=\"navbar-toggler-icon\"><\/span>\n        <\/button>\n<div id=\"tds-subsite-collapse\" class=\"navbar-collapse collapse\"><ul class=\"navbar-nav\"><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Services<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><\/ul><\/li><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"#\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Products<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\" target=\"\" >Product Return Guidelines<\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" target=\"\" >Freight Damage Short Guidelines<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse sec-pad vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-009dffd1\" data-vce-do-apply=\"all el-009dffd1\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-2351f4d6\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-2351f4d6\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-2351f4d6\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-a87da5d1\" data-vce-do-apply=\"all el-a87da5d1\"><h2>Product Return Guidelines<\/h2>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-4ed2d3cf\" data-vce-do-apply=\"all el-4ed2d3cf\"><p>Information required to request a Return Merchandise Authorization (RMA)<\/p><p>To request a return, you will need to provide the following information or use below spreadsheet template to provide all the detailed information:<\/p><p>\u2022 TD SYNNEX Sales Order or Customer PO Number<br>\u2022 TD SYNNEX Partner Number or Manufacturer Part Number<br>\u2022 Quantity<br>\u2022 Product Condition<br>\u2022 Reason for Return<br>\u2022 Serial Number (If the Product Being Returned is Serialized)<\/p><\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-a7f619c3\" data-vce-do-apply=\"margin el-a7f619c3\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-0-87-88--fff--3d3d3d vce-button--style-outline-animated--border-color-b-0-87-88--3d3d3d vce-button--style-outline-animated--background-color-b-0-87-88\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/wp-content\/uploads\/sites\/146\/2025\/07\/Customer-Batch-Request-Create-Template.xlsx\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-a7f619c3\"><span class=\"vce-button--style-outline-text\">DOWNLOAD TEMPLATE<\/span><\/a><\/span><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-36791f77\" data-vce-do-apply=\"all el-36791f77\"><p>Products returned for any reason other than Dead on Arrival (DOA), defective or open \u2014 non-defective must be in resalable condition, complete and unused, and the other seal must not have been opened or re-taped. Product boxes that do not meet the condition specified on the return order are often not eligible for return and will be returned to the customer.<\/p><p>All eligible returns will receive a credit that will be issued at current pricing or original purchase price, whichever is lower at the time of the RMA is received in. TD SYNNEX will also add any fees assessed by the manufacturer.<\/p><p>If TD SYNNEX does not have return rights to the manufacturer, the product is non-returnable.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-27664534\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-27664534\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-27664534\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-d968a86c\" data-vce-do-apply=\"all el-d968a86c\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 772px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 132.642%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"772\" height=\"1024\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_482293465@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_482293465@2x.png\" data-attachment-id=\"42\"  alt=\"\" title=\"Product Return Guidelines@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-99c53ca4\" data-vce-do-apply=\"all el-99c53ca4\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-100p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-64a88a24\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-64a88a24\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-64a88a24\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-e7c00db4\" data-vce-do-apply=\"all el-e7c00db4\"><p><strong>Products Returned Without a Valid RMA:<\/strong> Products not authorized for return shall be defined as an \u201cunauthorized return.\u201d Unauthorized returns may be returned to you at your expense. TD SYNNEX will not be liable for any loss or damage to unauthorized returns.<\/p><p><strong>Custom Orders\/Products Returns Not Allowed:<\/strong> All orders that require configuration or assembly of product to meet customer specifications or any product identified by TD SYNNEX are non-cancelable and may not be returned to TD SYNNEX. The customer is responsible for the full payment of the order once a purchase order has been sent to TD SYNNEX.<\/p><p><strong>Refusal of Orders:<\/strong> Refused orders must be reported to TD SYNNEX Customer Care. A credit will be issued at the time the refused order is received at the TD SYNNEX warehouse.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad bkg-accent-1 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-5fb0ba29\" data-vce-do-apply=\"all el-5fb0ba29\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-004c1613\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-004c1613\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-004c1613\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-23c0c8da\" data-vce-do-apply=\"all el-23c0c8da\"><h3>DOA\/Defective Returns<\/h3>\n<\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-680a90f9\" data-vce-do-apply=\"all el-680a90f9\"><p>&nbsp;TD SYNNEX has return rights with its manufacturers\/suppliers. Products that are inoperable at first use are eligible for a DOA return depending upon the manufacturer\u2019s returns policy. Certain manufacturers may require that all DOA and defective products be returned directly to them, or they may limit the return time frame after purchase. If you purchased your product from TD SYNNEX, reach out to TD SYNNEX Customer Care for more information regarding return rights.<\/p><p>Manufacturer returns policies are subject to change without notice.<\/p><p>In accordance with manufacturer policies, all original packaging, components, accessories, software and manuals must be included with returned DOA and defective products. DOA and defective products returned incomplete may be assessed a charge for the missing items or returned to you at your expense. If you have a DOA or defective product, contact TD SYNNEX Customer Care.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-a646769e\" data-vce-do-apply=\"all el-a646769e\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-97535bd4\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-97535bd4\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-97535bd4\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-f2eec336\" data-vce-do-apply=\"all el-f2eec336\"><h3>Sealed Product Returns<\/h3><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-f63a51a6\" data-vce-do-apply=\"all el-f63a51a6\"><p>TD SYNNEX has return rights with its manufacturers\/suppliers. All products must have been purchased from TD SYNNEX. To qualify for sealed product returns, products must be in resalable condition in new, clean (without stickers, markings or other attachments), unopened, undamaged, original manufacturer packaging. All products must be returned with all original components, accessories, software, manuals and registration cards.<\/p>\n<p><strong>Non-Compliant Factory Sealed Returns:<\/strong> All factory sealed returns that are not received in resalable condition may be subject to be returned at sender\u2019s expense.<\/p>\n<p><strong>Discontinued\/Obsolete Products:<\/strong> Manufacturers reserve the right to limit factory sealed returns on discontinued items.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad bkg-accent-2 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-f2fcf99c\" data-vce-do-apply=\"all el-f2fcf99c\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-36p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-d8a39d3e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-d8a39d3e\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-d8a39d3e\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-fc3cac70\" data-vce-do-apply=\"all el-fc3cac70\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 300px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 10.6667%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"300\" height=\"32\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-attachment-id=\"43\"  alt=\"\" title=\"CustomerCare_Wht@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-bf1b583e\" data-vce-do-apply=\"all el-bf1b583e\"><p>Telephone: 1 833-687-2511<br>\nEmail: <a style=\"color: #ffffff;\" href=\"mailto:cshelpca@tdsynnex.com\" target=\"_blank\" rel=\"noopener\">cshelpca@tdsynnex.com<\/a><\/p>\n<\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-7cf28441\" data-vce-do-apply=\"margin el-7cf28441\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-255-255-255--b-117-114-111--3d3d3d vce-button--style-outline-animated--border-color-b-255-255-255--3d3d3d vce-button--style-outline-animated--background-color-b-255-255-255\" href=\"https:\/\/webchat.concentrix.com\/loginv2\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-7cf28441\"><span class=\"vce-button--style-outline-text\">LIVE CHAT<\/span><\/a><\/span><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-64p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-8f2a86fa\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-8f2a86fa\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-8f2a86fa\"><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-24136c50\" data-vce-do-apply=\"all el-24136c50\"><h2>Contact Us<\/h2><p>eRMA \u2014 located in <a class=\"light\" href=\"https:\/\/ec.synnex.ca\/ecx\/\" target=\"_blank\" rel=\"noopener\">ECExpress<\/a>. A login and password are required to access. If you are a new user to ECExpress, contact your local ECExpress Administrator for assistance.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Products Product Return Guidelines Information required to request a Return Merchandise Authorization (RMA)To request a return, you will need to provide the following information or use below spreadsheet template to provide all the detailed information:\u2022 TD SYNNEX Sales Order or Customer PO Number\u2022 TD SYNNEX Partner Number or Manufacturer Part Number\u2022 Quantity\u2022 Product Condition\u2022 Reason [&hellip;]","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Products - Customer Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Products - Customer Care\" \/>\n<meta property=\"og:description\" content=\"Products Product Return Guidelines Information required to request a Return Merchandise Authorization (RMA)To request a return, you will need to provide the following information or use below spreadsheet template to provide all the detailed information:\u2022 TD SYNNEX Sales Order or Customer PO Number\u2022 TD SYNNEX Partner Number or Manufacturer Part Number\u2022 Quantity\u2022 Product Condition\u2022 Reason [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Care\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-14T15:54:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_482293465@2x.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\",\"url\":\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\",\"name\":\"Products - 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