{"id":8,"date":"2025-07-04T16:07:56","date_gmt":"2025-07-04T16:07:56","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/?page_id=8"},"modified":"2025-07-10T17:46:07","modified_gmt":"2025-07-10T17:46:07","slug":"services","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/","title":{"rendered":"Services"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 secondary-banner vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-4aec5b0b\" data-vce-do-apply=\"all el-4aec5b0b\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-dc986836\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-dc986836\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-dc986836\"><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-70aeddef\" data-vce-do-apply=\"all el-70aeddef\"><h1 class=\"ht2\">Services<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-038b71e1\" data-vce-do-apply=\"all el-038b71e1\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first secondary-menu\" id=\"el-c7abe90f\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-c7abe90f\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-c7abe90f\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-8f14fe26\" data-vce-do-apply=\"all el-8f14fe26\"><div class=\"tds-subsite-header sticky-top\">\n    <nav id=\"tds-subsite-menu\" class=\"navbar navbar-expand-lg\">\n    <div class=\"container\"><a href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\" class=\"navbar-brand\">Customer Care<\/a>        <button class=\"navbar-toggler custom-toggler\" type=\"button\" data-toggle=\"collapse\" data-target=\"#tds-subsite-collapse\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\n            <span class=\"navbar-toggler-icon\"><\/span>\n        <\/button>\n<div id=\"tds-subsite-collapse\" class=\"navbar-collapse collapse\"><ul class=\"navbar-nav\"><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Services<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><\/ul><\/li><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"#\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Products<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/products\/\" target=\"\" >Product Return Guidelines<\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" target=\"\" >Freight Damage Short Guidelines<\/a><\/li><\/ul><\/li><\/ul><\/div><\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-adf3dcc4\" data-vce-do-apply=\"all el-adf3dcc4\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-60p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-a7976f51\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a7976f51\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a7976f51\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-e1a4b490\" data-vce-do-apply=\"all el-e1a4b490\"><h2>Return Shipping<\/h2><p class=\"ht6\">If the return order is approved, return the product with the return merchandise authorization on the outside of the shipping box:<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-40p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-afa5eda9\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-afa5eda9\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-afa5eda9\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-55b4bd0a\" data-vce-do-apply=\"all el-55b4bd0a\"><p class=\"ht4\">TD SYNNEX Canada Guelph<\/p><p>107 Woodlawn Rd W<br>Dock 1 (Distribution Centre Returns)<br>Guelph, ON, N1H 1B4<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad bkg-accent-1 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-9a6cbee2\" data-vce-do-apply=\"all el-9a6cbee2\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-100p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-49ba0be2\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-49ba0be2\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-49ba0be2\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-ebf7851a\" data-vce-do-apply=\"all el-ebf7851a\"><p class=\"ht6\">For TD SYNNEX to process your return in a timely manner, review the information and follow the procedures outlined below:<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse sec-pad bkg-accent-1 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-29e24ef0\" data-vce-do-apply=\"all el-29e24ef0\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-ad332551\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-ad332551\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-ad332551\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-2f300d06\" data-vce-do-apply=\"all el-2f300d06\"><ul><li>RMAs are only valid for 30 days.<\/li><li>All returns must be received by TD SYNNEX within 30 days from the date the RMA is issued. RMAs received after this time frame will be rejected and returned at the sender\u2019s expense.<\/li><li>Use the original manufacturer\u2019s boxes and packaging.<\/li><li>Package all returns to prevent damage in transit.<\/li><li>All returns must have an RMA printed on the return shipping label.<\/li><li>Do not write addresses or RMA numbers on the outside of the manufacturer\u2019s boxes. Products must be in resalable condition to receive credit.<\/li><li>All products must be returned with all original components, accessories, software, manuals, and registration cards.<\/li><li>Products must be shipped pre-paid. TD SYNNEX does not provide call tags or shipping labels for returns unless it is a TD SYNNEX error.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-c74f507a\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-c74f507a\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-c74f507a\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-782ec460\" data-vce-do-apply=\"all el-782ec460\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 992px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.5887%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"992\" height=\"978\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x.png\" data-attachment-id=\"46\"  alt=\"\" title=\"AdobeStock_652043198@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-row--col-gap-30 sec-pad bkg-accent-2 vce-row-equal-height vce-row-content--top\" id=\"el-759b8cac\" data-vce-do-apply=\"all el-759b8cac\" data-vce-full-width=\"true\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-36p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-876a395e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-876a395e\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-876a395e\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-a72a098f\" data-vce-do-apply=\"all el-a72a098f\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 300px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 10.6667%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"300\" height=\"32\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-attachment-id=\"43\"  alt=\"\" title=\"CustomerCare_Wht@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-187e43c6\" data-vce-do-apply=\"all el-187e43c6\"><p>Telephone: 1 833-687-2511<br>\nEmail: <a style=\"color: #ffffff;\" href=\"mailto:cshelpca@tdsynnex.com\" target=\"_blank\" rel=\"noopener\">cshelpca@tdsynnex.com<\/a><\/p>\n<\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-c15aa9b7\" data-vce-do-apply=\"margin el-c15aa9b7\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-255-255-255--b-117-114-111--3d3d3d vce-button--style-outline-animated--border-color-b-255-255-255--3d3d3d vce-button--style-outline-animated--background-color-b-255-255-255\" href=\"https:\/\/webchat.concentrix.com\/loginv2\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-c15aa9b7\"><span class=\"vce-button--style-outline-text\">LIVE CHAT<\/span><\/a><\/span><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-64p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-a4640de5\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a4640de5\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a4640de5\"><div class=\"vce-text-block light\"><div class=\"vce-text-block-wrapper vce\" id=\"el-69ed6a8c\" data-vce-do-apply=\"all el-69ed6a8c\"><h2>Contact Us<\/h2><p>eRMA \u2014 located in <a class=\"light\" href=\"https:\/\/ec.synnex.ca\/ecx\/\" target=\"_blank\" rel=\"noopener\">ECExpress<\/a>. A login and password are required to access. If you are a new user to ECExpress, contact your local ECExpress Administrator for assistance.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Services Return ShippingIf the return order is approved, return the product with the return merchandise authorization on the outside of the shipping box:TD SYNNEX Canada Guelph107 Woodlawn Rd WDock 1 (Distribution Centre Returns)Guelph, ON, N1H 1B4For TD SYNNEX to process your return in a timely manner, review the information and follow the procedures outlined below:RMAs [&hellip;]","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Services - Customer Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services - Customer Care\" \/>\n<meta property=\"og:description\" content=\"Services Return ShippingIf the return order is approved, return the product with the return merchandise authorization on the outside of the shipping box:TD SYNNEX Canada Guelph107 Woodlawn Rd WDock 1 (Distribution Centre Returns)Guelph, ON, N1H 1B4For TD SYNNEX to process your return in a timely manner, review the information and follow the procedures outlined below:RMAs [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\" \/>\n<meta property=\"og:site_name\" content=\"Customer Care\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-10T17:46:07+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\",\"url\":\"https:\/\/www.tdsynnex.com\/na\/ca\/td-synnex-customer-care\/services\/\",\"name\":\"Services - 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