{"id":34,"date":"2024-08-01T10:46:29","date_gmt":"2024-08-01T14:46:29","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/?page_id=34"},"modified":"2024-08-02T16:21:37","modified_gmt":"2024-08-02T20:21:37","slug":"home","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/","title":{"rendered":"home"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 hero-banner vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-4539022a\" data-vce-do-apply=\"all el-4539022a\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/Header_Image@2x.png\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/Header_Image@2x.png)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-462eb786\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-462eb786\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-462eb786\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-bcc36d8f\" data-vce-do-apply=\"all el-bcc36d8f\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 300px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 10.6667%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"300\" height=\"32\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x.png\" data-attachment-id=\"36\"  alt=\"\" title=\"CustomerCare_Wht@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" id=\"stickytop\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-5c3c64d3\" data-vce-do-apply=\"all el-5c3c64d3\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first secondary-menu\" id=\"el-b0228be2\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b0228be2\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b0228be2\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-eaf5c10c\" data-vce-do-apply=\"all el-eaf5c10c\"><div class=\"tds-subsite-header sticky-top\">\n    <nav id=\"tds-subsite-menu\" class=\"navbar navbar-expand-lg\">\n    <div class=\"container\"><a href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\" class=\"navbar-brand\">Customer Care<\/a>        <button class=\"navbar-toggler custom-toggler\" type=\"button\" data-toggle=\"collapse\" data-target=\"#tds-subsite-collapse\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\n            <span class=\"navbar-toggler-icon\"><\/span>\n        <\/button>\n<div id=\"tds-subsite-collapse\" class=\"navbar-collapse collapse\"><ul class=\"navbar-nav\"><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/products\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Products<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/products\/\" target=\"\" >Product Return Guidelines<\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" target=\"\" >Freight Damage\/Short Guidelines<\/a><\/li><\/ul><\/li><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/services\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Services<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><\/ul><\/li><\/ul><\/div><\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-af3c63a5\" data-vce-do-apply=\"all el-af3c63a5\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-ac269c31\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-ac269c31\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-ac269c31\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-141482c9\" data-vce-do-apply=\"all el-141482c9\"><h1>Building Loyalty by Taking Care of Our Customers<\/h1>\n<h6>TD SYNNEX Customer Care assists with any post-sales issues that may involve return requests, shipment issues, inventory issues and credits. We continuously strive to provide world-class customer support and address all our customer requests as opportunities to improve and raise the quality of our services.<\/h6><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-wrap--reverse vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-277d893d\" data-vce-do-apply=\"all el-277d893d\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-50p vce-col--xl-visible vce-col--xl-first\" id=\"el-8feb1260\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-8feb1260\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-8feb1260\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-77095732\" data-vce-do-apply=\"all el-77095732\"><h2>Electronic RMA System<\/h2>\n<p>&nbsp;<\/p>\n<p>The Electronic Return Merchandise Authorizations (eRMA) system is an automated method for processing RMAs. RMA requests entered online via the eRMA system will be processed automatically and approved if they are within the TD SYNNEX return guidelines. For requests that fall outside of the Customer Care Return Guidelines, a unique \u201ccase number\u201d will be assigned and forwarded to TD SYNNEX Customer Care for further review.<\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-50p vce-col--xl-visible vce-col--xl-last\" id=\"el-1ef78c97\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-1ef78c97\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-1ef78c97\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-59d76b58\" data-vce-do-apply=\"all el-59d76b58\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1076px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 68.4015%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1076\" height=\"736\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_566197310@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_566197310@2x.png\" data-attachment-id=\"37\"  alt=\"\" title=\"Electronic RMA System\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse vce-row-equal-height vce-row-content--top\" id=\"el-cb61bd7d\" data-vce-do-apply=\"all el-cb61bd7d\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-f0f077a4\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-f0f077a4\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-f0f077a4\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-48af16a7\" data-vce-do-apply=\"all el-48af16a7\"><h3>Return Request - RMA<\/h3>\n<p>All product returns must meet TD SYNNEX\u2019s return policies in order to issue a return RMA. If TD SYNNEX has return rights with its manufacturers\/suppliers, TD SYNNEX only accepts the return of products that fall within one of these categories:<\/p>\n<ul>\n<li>Factory sealed (in fully resalable condition)<\/li>\n<li>Defective or Dead on Arrival (DOA)<\/li>\n<li>Open \u2014 non-defective<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--md-50p vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last\" id=\"el-f83cd51d\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-f83cd51d\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-f83cd51d\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-5a4148d6\" data-vce-do-apply=\"all el-5a4148d6\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1076px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 66.5428%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1076\" height=\"716\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_590495276@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_590495276@2x.png\" data-attachment-id=\"38\"  alt=\"\" title=\"Return Request - RMA\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-wrap--reverse vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-fef42437\" data-vce-do-apply=\"all el-fef42437\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-50p vce-col--xl-visible vce-col--xl-first\" id=\"el-9df0b226\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-9df0b226\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-9df0b226\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-8630d782\" data-vce-do-apply=\"all el-8630d782\"><h2>Contact Us<\/h2>\n<p>&nbsp;<\/p>\n<p>eRMA \u2014 <a href=\"https:\/\/ec.synnex.com\/ecx\/\" target=\"_blank\" rel=\"noopener\">located in ECExpress<\/a>. A login and password are required to access. If you are a new user to ECExpress, contact your local ECExpress Administrator for assistance.<\/p><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-1955727d\" data-vce-do-apply=\"all el-1955727d\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-38p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-38p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-38p vce-col--xl-visible vce-col--xl-first\" id=\"el-4ac35b4c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-4ac35b4c\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-4ac35b4c\"><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-50f8aa90\" data-vce-do-apply=\"margin el-50f8aa90\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-0-87-88--fff--3d3d3d vce-button--style-outline-animated--border-color-b-0-87-88--3d3d3d vce-button--style-outline-animated--background-color-b-0-87-88\" href=\"https:\/\/webchat.concentrix.com\/loginv2\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-50f8aa90\" rel=\"noopener\"><span class=\"vce-button--style-outline-text\">LIVE CHAT<\/span><\/a><\/span><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-50p vce-col--xl-visible vce-col--xl-last\" id=\"el-a3b86ec5\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a3b86ec5\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a3b86ec5\"><div class=\"vcv-row-control-wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-a9042150\" data-vce-do-apply=\"all el-a9042150\"><p>Telephone: 800-237-8931 option 3 <br>Local: 727-539-7429 <br>Email: <a href=\"mailto:CSHelp@tdsynnex.com\" target=\"_blank\" rel=\"noopener\">CSHelp@tdsynnex.com<\/a><\/p><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-50p vce-col--xl-visible vce-col--xl-last\" id=\"el-0e6bcfc0\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-0e6bcfc0\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-0e6bcfc0\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-ac376ac7\" data-vce-do-apply=\"all el-ac376ac7\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 1076px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 66.5428%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"1076\" height=\"716\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_633746418@2x.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_633746418@2x.png\" data-attachment-id=\"39\"  alt=\"\" title=\"AdobeStock_633746418@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Building Loyalty by Taking Care of Our Customers TD SYNNEX Customer Care assists with any post-sales issues that may involve return requests, shipment issues, inventory issues and credits. We continuously strive to provide world-class customer support and address all our customer requests as opportunities to improve and raise the quality of our services.Electronic RMA System [&hellip;]","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-34","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>home - Customer Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"home - Customer Care\" \/>\n<meta property=\"og:description\" content=\"Building Loyalty by Taking Care of Our Customers TD SYNNEX Customer Care assists with any post-sales issues that may involve return requests, shipment issues, inventory issues and credits. 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