{"id":45,"date":"2024-08-02T15:58:49","date_gmt":"2024-08-02T19:58:49","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/?page_id=45"},"modified":"2024-08-19T10:49:41","modified_gmt":"2024-08-19T14:49:41","slug":"services","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/services\/","title":{"rendered":"Services"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 secondary-banner vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-94f468e8\" data-vce-do-apply=\"all el-94f468e8\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-89b5e6e1\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-89b5e6e1\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-89b5e6e1\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-d83f905b\" data-vce-do-apply=\"all el-d83f905b\"><h2><span style=\"color: #ffffff;\">Services<\/span><\/h2><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" id=\"stickytop\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-a3c9076e\" data-vce-do-apply=\"all el-a3c9076e\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first secondary-menu\" id=\"el-4d99ee83\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-4d99ee83\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-4d99ee83\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-e6f847d2\" data-vce-do-apply=\"all el-e6f847d2\"><div class=\"tds-subsite-header sticky-top\">\n    <nav id=\"tds-subsite-menu\" class=\"navbar navbar-expand-lg\">\n    <div class=\"container\"><a href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\" class=\"navbar-brand\">Customer Care<\/a>        <button class=\"navbar-toggler custom-toggler\" type=\"button\" data-toggle=\"collapse\" data-target=\"#tds-subsite-collapse\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\n            <span class=\"navbar-toggler-icon\"><\/span>\n        <\/button>\n<div id=\"tds-subsite-collapse\" class=\"navbar-collapse collapse\"><ul class=\"navbar-nav\"><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/products\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Products<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/products\/\" target=\"\" >Product Return Guidelines<\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" target=\"\" >Freight Damage\/Short Guidelines<\/a><\/li><\/ul><\/li><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/services\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Services<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><\/ul><\/li><\/ul><\/div><\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-00a44268\" data-vce-do-apply=\"all el-00a44268\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-70p vce-col--xl-visible vce-col--xl-first\" id=\"el-4233395b\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-4233395b\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-4233395b\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-b32fc5ee\" data-vce-do-apply=\"all el-b32fc5ee\"><h2>Return Shipping<\/h2><h6>If the return order is approved, return the product with the return merchandise authorization on the outside of the shipping box:<\/h6><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-30p vce-col--xl-visible vce-col--xl-last\" id=\"el-9e8fa9f2\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-9e8fa9f2\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-9e8fa9f2\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-b75c336c\" data-vce-do-apply=\"all el-b75c336c\"><h4 style=\"text-align: center;\"><br>TD SYNNEX RMA <br>5104 Liberty Way, <br>Alliance Gateway Park <br>Ft. Worth, Texas 76177 <br>ATTN: RMA#<\/h4><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-wrap--reverse vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-99c5a538\" data-vce-do-apply=\"all el-99c5a538\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-54p vce-col--xl-visible vce-col--xl-first\" id=\"el-43425f52\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-43425f52\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-43425f52\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-ad47dd85\" data-vce-do-apply=\"all el-ad47dd85\"><p>For TD SYNNEX to process your return in a timely manner, review the information and follow the procedures outlined below:<\/p><ul><li>RMAs are only valid for 30 days.<\/li><li>All returns must be received by TD SYNNEX within 30 days from the date the RMA is issued. RMAs received after this time frame will be rejected and returned at the sender\u2019s expense.<\/li><li>Use the original manufacturer\u2019s boxes and packaging.<\/li><li>Package all returns to prevent damage in transit.<\/li><li>All returns must have an RMA printed on the return shipping label.<\/li><li>Do not write addresses or RMA numbers on the outside of the manufacturer\u2019s boxes. Products must be in resalable condition to receive credit.<\/li><li>All products must be returned with all original components, accessories, software, manuals and registration cards.<\/li><li>Products must be shipped pre-paid. TD SYNNEX does not provide call tags or shipping labels for returns unless it is a TD SYNNEX error.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-46p vce-col--xl-visible vce-col--xl-last\" id=\"el-58d81f1d\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-58d81f1d\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-58d81f1d\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-667a9ebb\" data-vce-do-apply=\"all el-667a9ebb\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 992px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 98.5887%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"992\" height=\"978\" srcset=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x-320x315.png 320w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x-480x473.png 480w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x-800x789.png 800w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x-992x978.png 992w\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x-992x978.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_652043198@2x.png\" data-attachment-id=\"46\"  alt=\"\" title=\"AdobeStock_652043198@2x\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-997bbbe2\" data-vce-do-apply=\"all el-997bbbe2\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-33p vce-col--xl-visible vce-col--xl-first\" id=\"el-3e43105c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-3e43105c\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-3e43105c\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-bf21e27b\" data-vce-do-apply=\"all el-bf21e27b\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 974px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 10.6776%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-attachment-id=\"43\" alt=\"\" title=\"CustomerCare_Wht@2x\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-b208d7d3\" data-vce-do-apply=\"all el-b208d7d3\"><p><span style=\"color: #ffffff;\">Telephone: 800-237-8931 option 3 <\/span><br><span style=\"color: #ffffff;\">Local: 727-539-7429 <\/span><br><span style=\"color: #ffffff;\">Email: <a style=\"color: #ffffff;\" href=\"mailto:CSHelp@tdsynnex.com\" target=\"_blank\" rel=\"noopener\">CSHelp@tdsynnex.com<\/a><\/span><\/p><\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-e0b3c2e3\" data-vce-do-apply=\"margin el-e0b3c2e3\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-255-255-255--b-117-114-111--3d3d3d vce-button--style-outline-animated--border-color-b-255-255-255--3d3d3d vce-button--style-outline-animated--background-color-b-255-255-255\" href=\"https:\/\/webchat.concentrix.com\/loginv2\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-e0b3c2e3\" rel=\"noopener\"><span class=\"vce-button--style-outline-text\">LIVE CHAT<\/span><\/a><\/span><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-67p vce-col--xl-visible vce-col--xl-last\" id=\"el-1cb17a3c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-1cb17a3c\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-1cb17a3c\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-8447fcbe\" data-vce-do-apply=\"all el-8447fcbe\"><h2><span style=\"color: #ffffff;\">Contact Us<\/span><\/h2><p><span style=\"color: #ffffff;\">eRMA \u2014 located in ECExpress. A login and password are required to access. If you are a new user to ECExpress, contact your local ECExpress Administrator for assistance.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"ServicesReturn ShippingIf the return order is approved, return the product with the return merchandise authorization on the outside of the shipping box:TD SYNNEX RMA 5104 Liberty Way, Alliance Gateway Park Ft. Worth, Texas 76177 ATTN: RMA#For TD SYNNEX to process your return in a timely manner, review the information and follow the procedures outlined below:RMAs [&hellip;]","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-45","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Services - Customer Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/services\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Services - Customer Care\" \/>\n<meta property=\"og:description\" content=\"ServicesReturn ShippingIf the return order is approved, return the product with the return merchandise authorization on the outside of the shipping box:TD SYNNEX RMA 5104 Liberty Way, Alliance Gateway Park Ft. 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