{"id":49,"date":"2024-08-08T11:45:48","date_gmt":"2024-08-08T15:45:48","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/?page_id=49"},"modified":"2024-08-19T10:46:55","modified_gmt":"2024-08-19T14:46:55","slug":"freight-damage-short-guidelines","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/freight-damage-short-guidelines\/","title":{"rendered":"Freight Damage\/Short Guidelines"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 secondary-banner vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-19bfe4ca\" data-vce-do-apply=\"all el-19bfe4ca\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div class=\"vce-asset-background-simple\">\n              <div class=\"vce-asset-background-simple-item vcv-lozad\" data-background-image=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png\"><\/div>\n              <noscript>\n                <div class=\"vce-asset-background-simple-item\" style=\"background-image: url(https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/secondaryHeader_Image@2x.png)\"><\/div>\n              <\/noscript>\n            <\/div><\/div><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-a8779639\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a8779639\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a8779639\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-36b6401e\" data-vce-do-apply=\"all el-36b6401e\"><h2><span style=\"color: #ffffff;\">Products<\/span><\/h2><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" id=\"stickytop\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" data-vce-stretch-content=\"true\" id=\"el-55c0677d\" data-vce-do-apply=\"all el-55c0677d\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first secondary-menu\" id=\"el-4a76dd9c\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-4a76dd9c\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-4a76dd9c\"><div class=\"vce-shortcode\"><div class=\"vce-shortcode-wrapper vce\" id=\"el-bf85479e\" data-vce-do-apply=\"all el-bf85479e\"><div class=\"tds-subsite-header sticky-top\">\n    <nav id=\"tds-subsite-menu\" class=\"navbar navbar-expand-lg\">\n    <div class=\"container\"><a href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\" class=\"navbar-brand\">Customer Care<\/a>        <button class=\"navbar-toggler custom-toggler\" type=\"button\" data-toggle=\"collapse\" data-target=\"#tds-subsite-collapse\" aria-expanded=\"false\" aria-label=\"Toggle navigation\">\n            <span class=\"navbar-toggler-icon\"><\/span>\n        <\/button>\n<div id=\"tds-subsite-collapse\" class=\"navbar-collapse collapse\"><ul class=\"navbar-nav\"><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/products\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Products<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/products\/\" target=\"\" >Product Return Guidelines<\/a><\/li><li><a class=\"dropdown-item\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" target=\"\" >Freight Damage\/Short Guidelines<\/a><\/li><\/ul><\/li><li class=\"nav-item dropdown\" aria-expanded=\"false\"><a class=\"nav-link dropdown-toggle\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/services\/\" target=\"\"   aria-haspopup=\"true\" aria-expanded=\"false\">Services<\/a><ul class=\"dropdown-menu\" style=\"margin-top: 0px;\"><\/ul><\/li><\/ul><\/div><\/div><\/nav><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-60ae1922\" data-vce-do-apply=\"all el-60ae1922\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-1049d38e\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-1049d38e\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-1049d38e\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-80c46ae4\" data-vce-do-apply=\"all el-80c46ae4\"><h3>Freight Damage\/Short Guidelines<\/h3><p>In order for TD SYNNEX to process your Freight Damage\/Shortage claim quickly and efficiently:<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-e5561b03\" data-vce-do-apply=\"all el-e5561b03\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-ee2c3005\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-ee2c3005\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-ee2c3005\"><div class=\"vce-tabs-with-slide\" id=\"el-f85267ee\" data-vce-do-apply=\"all el-f85267ee\" data-active-tab=\"1\" style=\"--alignment: left; --slideColor: rgb(45, 159, 136);\"><div class=\"vce-tabs-with-slide-inner\"><div class=\"vce-tabs-with-slide-container\"><div class=\"vce-tabs-with-slide-list\" role=\"tablist\" aria-label=\"Tabs with slide\"><span class=\"vce-tabs-with-slide-slider\"><\/span><div class=\"vce-tabs-with-slide-tab\" data-vce-target-model-id=\"b00685a4\" data-vce-tab=\"true\"><a class=\"vce-tabs-with-slide-tab-title\" data-vce-use-cache=\"false\" data-vce-tabs=\"true\" data-vce-target=\"[data-model-id=b00685a4]\" data-vce-container=\".vce-tabs-with-slide-inner\" href=\"#el-b00685a4\" role=\"tab\" aria-selected=\"false\" aria-controls=\"el-b00685a4\" id=\"tab-b00685a4\">Step 1<\/a><\/div><div class=\"vce-tabs-with-slide-tab\" data-vce-target-model-id=\"35c174e0\" data-vce-tab=\"true\"><a class=\"vce-tabs-with-slide-tab-title\" data-vce-use-cache=\"false\" data-vce-tabs=\"true\" data-vce-target=\"[data-model-id=35c174e0]\" data-vce-container=\".vce-tabs-with-slide-inner\" href=\"#el-35c174e0\" role=\"tab\" aria-selected=\"true\" aria-controls=\"el-35c174e0\" id=\"tab-35c174e0\">Step 2<\/a><\/div><div class=\"vce-tabs-with-slide-tab\" data-vce-target-model-id=\"898f304d\" data-vce-tab=\"true\"><a class=\"vce-tabs-with-slide-tab-title\" data-vce-use-cache=\"false\" data-vce-tabs=\"true\" data-vce-target=\"[data-model-id=898f304d]\" data-vce-container=\".vce-tabs-with-slide-inner\" href=\"#el-898f304d\" role=\"tab\" aria-selected=\"false\" aria-controls=\"el-898f304d\" id=\"tab-898f304d\">Step 3<\/a><\/div><\/div><\/div><div class=\"vce-tabs-with-slide-panels-container\"><div class=\"vce-tabs-with-slide-panels\"><div class=\"vce-tabs-with-slide-panel\" id=\"el-b00685a4\" data-model-id=\"b00685a4\" data-vce-content=\".vce-tabs-with-slide-panel-body\"><div class=\"vce-tabs-with-slide-tab-inner\"><div class=\"vce-tabs-with-slide-panel-heading\"><a class=\"vce-tabs-with-slide-panel-title\" href=\"#el-b00685a4\" data-vce-target=\"[data-model-id=b00685a4]\" data-vce-use-cache=\"false\" data-vce-accordion=\"\" data-vce-container=\".vce-tabs-with-slide-inner\" role=\"tab\" aria-selected=\"false\" aria-controls=\"el-b00685a4\" id=\"accordion-b00685a4\"><span>Step 1<\/span><\/a><\/div><div class=\"vce-tabs-with-slide-panel-body\" role=\"tabpanel\" aria-labelledby=\"tab-b00685a4 accordion-b00685a4\" data-vce-do-apply=\"all el-b00685a4\" hidden=\"hidden\"><div class=\"vce-tabs-with-slide-element-container\" data-js-panel-body=\"\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-wrap--reverse vce-row-equal-height vce-row-content--top\" id=\"el-c26836d0\" data-vce-do-apply=\"all el-c26836d0\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-34d832b0\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-34d832b0\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-34d832b0\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-6c3bd09a\" data-vce-do-apply=\"all el-6c3bd09a\"><h2>Step 1<\/h2><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-34db637e\" data-vce-do-apply=\"all el-34db637e\"><p>At the time of delivery:<\/p>\n<ul>\n<li>Inspect the condition of the package(s).<\/li>\n<li>Verify quantity and check that the part numbers are correct.<\/li>\n<li>Damages and quantity discrepancies must be notated on the delivery receipt.<\/li>\n<li>Signing for delivery clearly indicates that there are no discrepancies with your shipment.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-ba9629ff\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-ba9629ff\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-ba9629ff\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-39a1a8f3\" data-vce-do-apply=\"all el-39a1a8f3\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 854px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 102.108%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"854\" height=\"872\" srcset=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-320x327.png 320w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-480x490.png 480w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-800x817.png 800w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-854x872.png 854w\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-854x872.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x.png\" data-attachment-id=\"50\"  alt=\"\" title=\"Step 1\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-tabs-with-slide-panel\" id=\"el-35c174e0\" data-model-id=\"35c174e0\" data-vce-content=\".vce-tabs-with-slide-panel-body\"><div class=\"vce-tabs-with-slide-tab-inner\"><div class=\"vce-tabs-with-slide-panel-heading\"><a class=\"vce-tabs-with-slide-panel-title\" href=\"#el-35c174e0\" data-vce-target=\"[data-model-id=35c174e0]\" data-vce-use-cache=\"false\" data-vce-accordion=\"\" data-vce-container=\".vce-tabs-with-slide-inner\" role=\"tab\" aria-selected=\"false\" aria-controls=\"el-35c174e0\" id=\"accordion-35c174e0\"><span>Step 2<\/span><\/a><\/div><div class=\"vce-tabs-with-slide-panel-body\" role=\"tabpanel\" aria-labelledby=\"tab-35c174e0 accordion-35c174e0\" data-vce-do-apply=\"all el-35c174e0\"><div class=\"vce-tabs-with-slide-element-container\" data-js-panel-body=\"\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 vce-row-wrap--reverse vce-row-equal-height vce-row-content--top\" id=\"el-7bb11a35\" data-vce-do-apply=\"all el-7bb11a35\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-7fed8c32\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-7fed8c32\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-7fed8c32\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-d2a99e05\" data-vce-do-apply=\"all el-d2a99e05\"><h2>Step 2<\/h2><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-c09edc30\" data-vce-do-apply=\"all el-c09edc30\"><p>Report damages or quantity discrepancies:<\/p><ul><li>Contact our Customer Care team immediately via chat, phone or email.<\/li><li>Damages require pictures of all six sides of the box and product upon submitting your claim.<\/li><li>Provide TD SYNNEX Customer Care with the condition of the product, tracking number, contact name and phone number where the packaging is located. (Address must be the same as the address where the product was delivered, or the claim is no longer valid and will be denied.)<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-f93214c1\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-f93214c1\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-f93214c1\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-1d4e58b4\" data-vce-do-apply=\"all el-1d4e58b4\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 854px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 102.108%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"854\" height=\"872\" srcset=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-1-320x327.png 320w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-1-480x490.png 480w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-1-800x817.png 800w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-1-854x872.png 854w\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-1-854x872.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_217658823@2x-1.png\" data-attachment-id=\"51\"  alt=\"\" title=\"Step 2\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-tabs-with-slide-panel\" id=\"el-898f304d\" data-model-id=\"898f304d\" data-vce-content=\".vce-tabs-with-slide-panel-body\"><div class=\"vce-tabs-with-slide-tab-inner\"><div class=\"vce-tabs-with-slide-panel-heading\"><a class=\"vce-tabs-with-slide-panel-title\" href=\"#el-898f304d\" data-vce-target=\"[data-model-id=898f304d]\" data-vce-use-cache=\"false\" data-vce-accordion=\"\" data-vce-container=\".vce-tabs-with-slide-inner\" role=\"tab\" aria-selected=\"false\" aria-controls=\"el-898f304d\" id=\"accordion-898f304d\"><span>Step 3<\/span><\/a><\/div><div class=\"vce-tabs-with-slide-panel-body\" role=\"tabpanel\" aria-labelledby=\"tab-898f304d accordion-898f304d\" data-vce-do-apply=\"all el-898f304d\" hidden=\"hidden\"><div class=\"vce-tabs-with-slide-element-container\" data-js-panel-body=\"\"><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-wrap--reverse vce-row-equal-height vce-row-content--top\" id=\"el-e994d9f4\" data-vce-do-apply=\"all el-e994d9f4\"><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-first\" id=\"el-91c2f2b5\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-91c2f2b5\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-91c2f2b5\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-23c9c12b\" data-vce-do-apply=\"all el-23c9c12b\"><h2>Step 3<\/h2><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-06c219a5\" data-vce-do-apply=\"all el-06c219a5\"><p>More information:<\/p>\n<ul>\n<li>Ensure you have marked the POD \u201cshort\u201d or \u201cdamaged.\u201d If the shrink wrap is not intact, also notate that on the POD. LTL shipments received short or damaged must be notated on the POD at the time of signing.<\/li>\n<li>For small parcel or LTL shipments, all damages and shortages must be reported within five days, including the date of delivery, to report the claim by contacting TD SYNNEX Customer Care.<\/li>\n<li>In the event the inspection does not take place, your product is not picked up or you have not received an email label\/call tag within 10 business days of your initial call, contact TD SYNNEX Customer Care.<\/li>\n<li>Be advised that if all the above criteria are met, there is no guarantee that the claim will be approved. The above guidelines are to prove that the carrier has mishandled your freight and will be held responsible.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-auto vce-col--xl-visible vce-col--xl-last\" id=\"el-fbe55b45\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-fbe55b45\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-fbe55b45\"><div class=\"vce-single-image-container vce-single-image--align-center\"><div class=\"vce vce-single-image-wrapper\" id=\"el-a55345b7\" data-vce-do-apply=\"all el-a55345b7\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 854px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 99.2974%;\"><img loading=\"lazy\" decoding=\"async\" class=\"vce-single-image\"  width=\"854\" height=\"848\" srcset=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_423961885@2x-320x318.png 320w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_423961885@2x-480x477.png 480w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_423961885@2x-800x794.png 800w, https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_423961885@2x-854x848.png 854w\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_423961885@2x-854x848.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/AdobeStock_423961885@2x.png\" data-attachment-id=\"52\"  alt=\"\" title=\"Step 3\" \/><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\"><div class=\"vce-row vce-element--xl--has-background vce-element--lg--has-background vce-element--md--has-background vce-element--sm--has-background vce-element--xs--has-background vce-row--col-gap-30 vce-row-equal-height vce-row-content--middle\" data-vce-full-width=\"true\" id=\"el-88e57307\" data-vce-do-apply=\"all el-88e57307\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-33p vce-col--xl-visible vce-col--xl-first\" id=\"el-ba37617d\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-ba37617d\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-ba37617d\"><div class=\"vce-single-image-container vce-single-image--align-left\"><div class=\"vce vce-single-image-wrapper\" id=\"el-c536fe82\" data-vce-do-apply=\"all el-c536fe82\"><figure><div class=\"vce-single-image-figure-inner\" style=\"width: 974px;\"><div class=\"vce-single-image-inner vce-single-image--absolute\" style=\"width: 100%; padding-bottom: 10.6776%;\"><img decoding=\"async\" class=\"vce-single-image\" src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-img-src=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/wp-content\/uploads\/sites\/112\/2024\/08\/CustomerCare_Wht@2x-1.png\" data-attachment-id=\"43\" alt=\"\" title=\"CustomerCare_Wht@2x\"><\/div><\/div><figcaption hidden=\"\"><\/figcaption><\/figure><\/div><\/div><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-d02433df\" data-vce-do-apply=\"all el-d02433df\"><p><span style=\"color: #ffffff;\">Telephone: 800-237-8931 option 3 <\/span><br><span style=\"color: #ffffff;\">Local: 727-539-7429 <\/span><br><span style=\"color: #ffffff;\">Email: <a style=\"color: #ffffff;\" href=\"mailto:CSHelp@tdsynnex.com\" target=\"_blank\" rel=\"noopener\">CSHelp@tdsynnex.com<\/a><\/span><\/p><\/div><\/div><div class=\"vce-button--style-outline-container button-font vce-button--style-outline-container--align-left\"><span class=\"vce-button--style-outline-wrapper vce\" id=\"el-dd5f915a\" data-vce-do-apply=\"margin el-dd5f915a\"><a class=\"vce-button vce-button--style-outline-animated vce-button--style-outline--border-square vce-button--style-outline--size-medium vce-button--style-outline-animated--color-b-255-255-255--b-117-114-111--3d3d3d vce-button--style-outline-animated--border-color-b-255-255-255--3d3d3d vce-button--style-outline-animated--background-color-b-255-255-255\" href=\"https:\/\/webchat.concentrix.com\/loginv2\" title=\"\" target=\"_blank\" data-vce-do-apply=\"padding border background  el-dd5f915a\" rel=\"noopener\"><span class=\"vce-button--style-outline-text\">LIVE CHAT<\/span><\/a><\/span><\/div><\/div><\/div><\/div><div class=\"vce-col vce-col--xs-100p vce-col--xs-visible vce-col--xs-last vce-col--xs-first vce-col--sm-100p vce-col--sm-visible vce-col--sm-last vce-col--sm-first vce-col--md-100p vce-col--md-visible vce-col--md-last vce-col--md-first vce-col--lg-100p vce-col--lg-visible vce-col--lg-last vce-col--lg-first vce-col--xl-67p vce-col--xl-visible vce-col--xl-last\" id=\"el-a68b841d\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a68b841d\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a68b841d\"><div class=\"vce-text-block\"><div class=\"vce-text-block-wrapper vce\" id=\"el-1cc668e9\" data-vce-do-apply=\"all el-1cc668e9\"><h2><span style=\"color: #ffffff;\">Contact Us<\/span><\/h2><p><span style=\"color: #ffffff;\">eRMA \u2014 located in ECExpress. A login and password are required to access. If you are a new user to ECExpress, contact your local ECExpress Administrator for assistance.<\/span><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"ProductsFreight Damage\/Short GuidelinesIn order for TD SYNNEX to process your Freight Damage\/Shortage claim quickly and efficiently:Step 1Step 2Step 3Step 1Step 1At the time of delivery: Inspect the condition of the package(s). Verify quantity and check that the part numbers are correct. Damages and quantity discrepancies must be notated on the delivery receipt. Signing for delivery [&hellip;]","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-49","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Freight Damage\/Short Guidelines - Customer Care<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-customer-care\/freight-damage-short-guidelines\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Freight Damage\/Short Guidelines - Customer Care\" \/>\n<meta property=\"og:description\" content=\"ProductsFreight Damage\/Short GuidelinesIn order for TD SYNNEX to process your Freight Damage\/Shortage claim quickly and efficiently:Step 1Step 2Step 3Step 1Step 1At the time of delivery: Inspect the condition of the package(s). 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