{"id":333,"date":"2024-06-17T12:46:35","date_gmt":"2024-06-17T16:46:35","guid":{"rendered":"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-public-sector\/?page_id=333"},"modified":"2026-07-14T13:47:33","modified_gmt":"2026-07-14T17:47:33","slug":"tx-dir-cpo-5077","status":"publish","type":"page","link":"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-public-sector\/contracts\/tx-dir-cpo-5077\/","title":{"rendered":"TX DIR-CPO-5077 Technology-Based Recording and Conferencing Products and Related Services"},"content":{"rendered":"<div class=\"vce-row-container\"><div class=\"vce-row vce-element--has-background vce-row--col-gap-30 hero-banner vce-row-equal-height vce-row-content--top\" data-vce-full-width=\"true\" id=\"el-5a033b20\" data-vce-do-apply=\"all el-5a033b20\"><div class=\"vce-content-background-container\"><div class=\"vce-asset-background-simple-container vce-visible-all-only vce-asset-background-simple--style-cover vce-asset-background-simple--position-center-top\"><div 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src=\"..\/..\/wp-content\/uploads\/sites\/16\/2024\/06\/DIR-logo_Name_Black-150x73-1.png\" alt=\"Black Logo for DIR Contract\" width=\"150\" height=\"73\"><\/p>\n<h1>Technology-Based Recording and Conferencing Products and Related Services<\/h1>\n<p><span style=\"font-size: 14pt; color: #ff0000;\"><strong><u>PLEASE NOTE: NAVIGATION FROM THIS PAGE DOES NOT REPRESENT TEXAS DIR CONTRACT OFFERINGS<\/u><\/strong><\/span><\/p>\n<h3><a href=\"https:\/\/dir.texas.gov\/contracts\/dir-cpo-5077\" target=\"_blank\" rel=\"noopener\">TX DIR-CPO-5077<\/a><\/h3>\n<p><a href=\"https:\/\/dir.texas.gov\/contracts\/dir-cpo-5077\" target=\"_blank\" rel=\"noopener noreferrer\">State of Texas DIR Technology-Based Recording and Conferencing Products and Related Services<\/a><\/p>\n<p><a href=\"http:\/\/dir.texas.gov\/View-About-DIR\/Pages\/Content.aspx?id=41\" target=\"_blank\" rel=\"noopener\">TX DIR ICT Co-op Contract Program Overview<\/a><\/p>\n<h4>Contract Term Date: 08\/04\/2024&nbsp; \u2014&nbsp; 08\/04\/2026<\/h4>\n<table class=\" aligncenter\" width=\"671\">\n<tbody>\n<tr>\n<td colspan=\"3\" width=\"671\"><em><strong>Approved Manufacturers<\/strong><\/em><\/td>\n<\/tr>\n<tr>\n<td width=\"215\"><a href=\"https:\/\/www.acer.com\/us-en\" target=\"_blank\" rel=\"noopener\">Acer<\/a><\/td>\n<td width=\"240\"><a href=\"https:\/\/owllabs.com\/products\/meeting-owl-4-plus?utm_source=google&amp;utm_campaign=US_Branded&amp;utm_medium=cpc&amp;utm_term=owl%20labs&amp;hsa_kw=owl%20labs&amp;hsa_mt=e&amp;hsa_tgt=kwd-394206792230&amp;hsa_src=g&amp;hsa_ad=707426431641&amp;hsa_ver=3&amp;hsa_cam=1485487619&amp;hsa_net=adwords&amp;hsa_acc=2493962266&amp;hsa_grp=57787222499&amp;cq_cmp=1485487619&amp;cq_con=57787222499&amp;cq_plac=&amp;cq_net=g&amp;cq_plt=gp&amp;gad_source=1&amp;gad_campaignid=1485487619&amp;gclid=EAIaIQobChMIh9XSyNH1kwMVR6daBR0wGyrTEAAYASAAEgJv-fD_BwE\" target=\"_blank\" rel=\"noopener\">Owl Labs<\/a><\/td>\n<td width=\"215\"><a href=\"https:\/\/ribboncommunications.com\/\" target=\"_blank\" rel=\"noopener\">Ribbon Communications<\/a><\/td>\n<\/tr>\n<tr>\n<td width=\"215\"><a href=\"https:\/\/www.audiocodes.com\/\" target=\"_blank\" rel=\"noopener\">AudioCodes<\/a><\/td>\n<td width=\"240\"><a href=\"https:\/\/www.pexip.com\/\" target=\"_blank\" rel=\"noopener\">Pexip<\/a><\/td>\n<td width=\"215\"><a href=\"https:\/\/www.samsung.com\/us\/\" target=\"_blank\" rel=\"noopener\">Samsung<\/a><\/td>\n<\/tr>\n<tr>\n<td width=\"215\"><a href=\"https:\/\/www.avaya.com\/en\/?utm_campaign=26AM-CHYP-DSEM-SEMBR&amp;utm_source=google&amp;utm_medium=paid-search&amp;gad_source=1&amp;gad_campaignid=22475552120&amp;gclid=EAIaIQobChMIkKecstH1kwMVAIRaBR3kZB84EAAYASAAEgLgaPD_BwE\" target=\"_blank\" rel=\"noopener\">Avaya<\/a><\/td>\n<td width=\"240\"><a href=\"https:\/\/www.voipsupply.com\/manufacturer\/polycom?srsltid=AfmBOorMObkDHbCNrJcHwBDWBGJXkb9aen1LDwd3NJ6d_OUNsv-xOVDn\" target=\"_blank\" rel=\"noopener\">Polycom<\/a><\/td>\n<td width=\"215\"><a href=\"https:\/\/sangoma.com\/\" target=\"_blank\" rel=\"noopener\">Sangoma<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><a href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-public-sector\/wp-content\/uploads\/sites\/16\/2026\/04\/DIR-CPO-5077_Price_File_04202026.xlsx\" target=\"_blank\" rel=\"noopener\"><strong>View the full awarded vendor pricing available<\/strong><\/a><\/p>\n<p>Additional product and service specifications for awarded vendors:<\/p>\n<p><strong>Contract Terms<\/strong><\/p>\n<p>This Contract shall be up to two (2) years (the \u201cInitial Term\u201d), with one (1) optional two-year renewal and one (1) optional one-year renewal (each, a \u201cRenewal Term\u201d).<\/p>\n<p><strong>Fees<\/strong><\/p>\n<p>All administrative fees due to DIR will be paid by the dealers based on the dollar value of all sales to Customers pursuant to contract DIR-CPO-5077. The Admin fee is 0.75% of all sales, net of returns and credits.<\/p>\n<p><strong>Order Placement<\/strong><\/p>\n<p>All purchase orders will be sent to the approved Dealer on TD SYNNEX DIR-CPO-5077 contract and processed by approved Dealer directly. All prices quoted to customers shall include the DIR Administrative fee.<\/p>\n<p><strong>Freight<\/strong><\/p>\n<p>All TX DIR orders will be FOB Destination CONUS to the end user \u2013 Free standard ground freight within the continental United States. Special and\/or expedited delivery requests will be charged to the customer.<\/p>\n<p><strong>Warranty and Support Information<\/strong><\/p>\n<p>Manufacturer Warranty policies apply.<\/p>\n<p><strong>Return Policy<\/strong><\/p>\n<p>For TD SYNNEX to process your return in a timely manner, review the information and follow the procedures outlined below:<\/p>\n<ul>\n<li>RMAs are only valid for 30 days.<\/li>\n<li>All returns must be received by TD SYNNEX within 30 days from the date the RMA is issued. RMAs received after this time frame will be rejected and returned at the sender\u2019s expense.<\/li>\n<li>Use the original manufacturer\u2019s boxes and packaging.<\/li>\n<li>Package all returns to prevent damage in transit.<\/li>\n<li>All returns must have an RMA printed on the return shipping label.<\/li>\n<li>Do not write addresses or RMA numbers on the outside of the manufacturer\u2019s boxes. Products must be in resalable condition to receive credit.<\/li>\n<li>All products must be returned with all original components, accessories, software, manuals and registration cards.<\/li>\n<li>Products must be shipped pre-paid. TD SYNNEX does not provide call tags or shipping labels for returns unless it is a TD SYNNEX error.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>Service Agreement<\/strong><\/p>\n<p>Services provided under this Contract shall be in accordance with the Service Agreement as set forth in Appendix D of this Contract.<\/p>\n<table class=\" alignleft\">\n<tbody>\n<tr>\n<td width=\"208\">\n<p><strong>Team Contact<\/strong><\/p>\n<p>TD SYNNEX Public Sector<\/p>\n<\/td>\n<td width=\"208\">\n<p><strong>Lavina Owenga<\/strong><\/p>\n<p>Contract Administrator<\/p>\n<\/td>\n<td width=\"208\">\n<p><strong>Destiny Lark<\/strong><\/p>\n<p>Manager, Contracts Management<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"208\">\n<p><a href=\"mailto:TXDIR@TDSYNNEX.com\"><strong>TXDIR@TDSYNNEX.com<\/strong><\/a><\/p>\n<\/td>\n<td width=\"208\"><a href=\"mailto:Lavina.Owenga@tdsynnex.com\"><strong>Lavina.Owenga@tdsynnex.com<\/strong><\/a><\/td>\n<td width=\"208\"><a href=\"mailto:Destiny.Lark@TDSYNNEX.com\"><strong>Destiny.Lark@TDSYNNEX.com<\/strong><\/a><\/td>\n<\/tr>\n<tr>\n<td width=\"208\"><strong>1-877-230-5680<\/strong><\/td>\n<td width=\"208\"><strong>1-800-456-4822<\/strong><\/td>\n<td width=\"208\">\n<p><strong>1-864-349-4713<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>&nbsp;<\/p>\n<p><strong>Authorized Dealer Program<\/strong><\/p>\n<p>TD SYNNEX offers a Dealer Program that provides select reseller partners the ability to sell to TX DIR-authorized entities using this contract. The Dealer is authorized to invoice the end user and accept payment on behalf of TD SYNNEX.<\/p>\n<p><strong>Agreement<\/strong><\/p>\n<p>To participate, please<a href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-public-sector\/wp-content\/uploads\/sites\/16\/2026\/01\/Contracts-BD-Team-Map-12-18-25.jpg\">&nbsp;<strong>send request to your TD SYNNEX Public Sector Representative<\/strong><\/a>, found on the map.<\/p>\n<ul>\n<li>TD SYNNEX is responsible for reporting the sales and payment of fees to TX DIR.<\/li>\n<li>Reseller must submit a report of all sales, or report zero sales,&nbsp;<a href=\"new-home-page\/contracts\/txdircpo4846\/new-home-page\/contracts\/monthly-contract-reporting\/\">by the 5th of each month through our reporting portal<\/a>.<\/li>\n<li>All administrative fees will be paid by the dealers to TD SYNNEX.&nbsp;<\/li>\n<li>Vendor certifications\/authorizations are required for participation.<\/li>\n<\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-6b0709d4\" data-vce-do-apply=\"all el-6b0709d4\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-b00dff16\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-b00dff16\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-b00dff16\"><div class=\"vcv-row-control-wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-48dab0a7\" data-vce-do-apply=\"all el-48dab0a7\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-a2cc65b4\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-a2cc65b4\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-a2cc65b4\"><div class=\"vcv-row-control-wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-3c67fd60\" data-vce-do-apply=\"all el-3c67fd60\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-f84a05b1\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-f84a05b1\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-f84a05b1\"><div class=\"vcv-row-control-wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vce-row-container\" data-vce-boxed-width=\"true\"><div class=\"vce-row vce-row--col-gap-30 vce-row-equal-height vce-row-content--top\" id=\"el-e3f4716b\" data-vce-do-apply=\"all el-e3f4716b\"><div class=\"vce-content-background-container\"><\/div><div class=\"vce-row-content\" data-vce-element-content=\"true\"><div class=\"vce-col vce-col--md-auto vce-col--xs-1 vce-col--xs-last vce-col--xs-first vce-col--sm-last vce-col--sm-first vce-col--md-last vce-col--lg-last vce-col--xl-last vce-col--md-first vce-col--lg-first vce-col--xl-first\" id=\"el-6c5ebb0a\"><div class=\"vce-col-inner\" data-vce-do-apply=\"border margin background  el-6c5ebb0a\"><div class=\"vce-col-content\" data-vce-element-content=\"true\" data-vce-do-apply=\"padding el-6c5ebb0a\"><div class=\"vcv-row-control-wrapper\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"Technology-Based Recording and Conferencing Products and Related Services PLEASE NOTE: NAVIGATION FROM THIS PAGE DOES NOT REPRESENT TEXAS DIR CONTRACT OFFERINGS TX DIR-CPO-5077 State of Texas DIR Technology-Based Recording and Conferencing Products and Related Services TX DIR ICT Co-op Contract Program Overview Contract Term Date: 08\/04\/2024&nbsp; \u2014&nbsp; 08\/04\/2026 Approved Manufacturers Acer Owl Labs Ribbon Communications [&hellip;]","protected":false},"author":25,"featured_media":0,"parent":285,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-333","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>TX DIR-CPO-5077 Technology-Based Recording and Conferencing Products and Related Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tdsynnex.com\/na\/us\/td-synnex-public-sector\/contracts\/tx-dir-cpo-5077\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"TX DIR-CPO-5077 Technology-Based Recording and Conferencing Products and Related Services\" \/>\n<meta property=\"og:description\" content=\"Technology-Based Recording and Conferencing Products and Related Services PLEASE NOTE: NAVIGATION FROM THIS PAGE DOES NOT REPRESENT TEXAS DIR CONTRACT OFFERINGS TX DIR-CPO-5077 State of Texas DIR Technology-Based Recording and Conferencing Products and Related Services TX DIR ICT Co-op Contract Program Overview Contract Term Date: 08\/04\/2024&nbsp; 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