Freight Damage/Short Guidelines
In order for TD SYNNEX to process your Freight Damage/Shortage claim quickly and efficiently:
Step 1
At the time of delivery:
- Inspect the condition of the package(s).
- Verify quantity and check that the part numbers are correct.
- Damages and quantity discrepancies must be notated on the delivery receipt.
- Signing for delivery clearly indicates that there are no discrepancies with your shipment.
Step 2
Report damages or quantity discrepancies:
- Contact our Customer Care team immediately via chat, phone, or email.
- Damages require pictures of all six sides of the box and product upon submitting your claim.
- Provide TD SYNNEX Customer Care with the condition of the product, tracking number, contact name, and phone number where the packaging is located. (Address must be the same as the address where the product was delivered, or the claim is no longer valid and will be denied.)
Step 3
More information:
- Ensure you have marked the POD “short” or “damaged.” If the shrink wrap is not intact, also notate that on the POD. LTL shipments received short or damaged must be notated on the POD at the time of signing.
- For small parcel or LTL shipments, all damages and shortages must be reported within five days, including the date of delivery, to report the claim by contacting TD SYNNEX Customer Care.
- In the event the inspection does not take place, your product is not picked up or you have not received an email label/call tag within 10 business days of your initial call, contact TD SYNNEX Customer Care.
- Be advised that if all the above criteria are met, there is no guarantee that the claim will be approved. The above guidelines are to prove that the carrier has mishandled your freight and will be held responsible.
Telephone: 1 833-687-2511
Email: cshelpca@tdsynnex.com
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