Apple Care

Welcome to the One-Stop Support Shop

Only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call. Because Apple makes the hardware, the operating systems and many of their own applications, their experts understand how everything works together and can help resolve most issues in a single conversation.

Over 1.5 Million
Supported Devices

TD SYNNEX and Apple partner to make AppleCare ordering easy. Using a custom AppleCare Log, built and optimized though TD SYNNEX, all transactions are processed in a way that ensures you’re matching the correct AppleCare for your hardware every time.

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Which AppleCare is Right for You?

	AC+ for Mac	AC+ or iOS	OS Support	AppleCare for Enterprise
Coverage Terms	Three-year HW support coverage	Three-year HW support coverage	Three-year HW support coverage	Two, three or four-year HW support coverage
Help Desk	24/7 end user phone and chat support	24/7 end user phone and chat support	No end user help desk	24/7 end user help desk support
Repair/Replace	Onsite for desktops. Mail-in/carry-in/self service repair	Express replacement/mail-in/carry-in service	No HW breakfix coverage	Next business day on-site repair
IT Support	N/A	N/A	Unlimited IT support technical account manager (Preferred or Alliance)	One enterprise-level incident per year with 24/7 on-hour response time
Availability	International coverage	International coverage	IT support only	Global coverage
Accidental Damage & Handling	Two incidents accidents; damage for Mac ($99-$299 service fee)	Two incidents ADH for iPad/iPhone ($49-$99 fee. $29 phone screen replacement)	No ADG or device coverage	Service pool – repair or 10% iOS/4% Mac – no service fee
Battery/Accessories	Battery and accessory coverage	Battery and accessory coverage	No battery or device coverage	Battery and accessory coverage