Definitions

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Speaking the Same Language


When customers understand PCW’s terminology, our sales team can better help resellers find the right products.

New

New products the manufacturer has discounted or discontinued.

Microsoft Authorized Refurbished Renewed (MAR)

MAR products are typically a few generations old. The products will show signs of use and come in a plain box. The warranty is typically 90 days to one year and is supported by a third-party vendor, not the manufacturer.

End-of-Life (EOL)

New products that the manufacturer has discontinued. Products are fully warranted and supported by the manufacturer.

As-Is

Products that are fully functional with very minor cosmetic blemishes. The product will come in a plain box, unbranded. These products do not come with a warranty.

Certified Pre-Owned (CPO) / Manufacturer Renewed

Products that have been professionally inspected, tested, data erased and returned to a like-new condition by the manufacturer. These products are the highest level of pre-owned product available. The warranty is through the manufacturer and is typically the same length as a new product. Packaging is the same as or very similar to the original packaging.

Scratch and Dent

Products that will show signs of use but are fully functional, inspected, tested and certified data erased by TD SYNNEX or a certified third-party vendor. The packaging will be a plain brown or white box. The warranty is typically 90 days to one year through the manufacturer.

Renewed

Products that have been professionally inspected, tested and certified data erased by TD SYNNEX or a certified third-party vendor. The warranty is through the manufacturer or a third party, typically 90 days to one year. Packaging could be the same as or similar to the original packaging.