AI Agent for Microsoft Teams
The PartnerFirst Digital Bridge AI agent brings TD SYNNEX product intelligence, enablement content, and vendor program data directly into Microsoft Teams—so partners can make decisions faster, and move deals forward without leaving the conversation.
TD SYNNEX INTELLIGENCE, NOW IN MICROSOFT TEAMS
Work stays where you work.
The AI Agent uses the same Microsoft Apps plugin that already streams TD SYNNEX pricing, stock, promos, order tracking, invoices, and dashboards into Outlook and Teams - and adds an intelligent layer on top.
Ask a question directly to the AI agent, and the agent pulls live TD SYNNEX data, relevant documentation, and program details into a single, easy-to-share response card. No extra tabs. No manual re-keying.
What You Can Do With The AI Agent
Streamline your workflow with powerful features built for speed.
Answer Product Questions in Seconds
• Search by SKU, manufacturer part, or a plain-language description.
• See live price, availability, logistics, and related options in one place.
• Recommend the right configuration on the spot.
Build and Refine Quotes in Chat
• Paste a list of SKUs and quantities from email or a spreadsheet.
• The assistant structures it into a quote-style view with line items.
• Validate, adjust, and share a clean response card back in Teams.
Track Orders Without Leaving Teams
• Ask for an order by PO, SO, or end-customer reference.
• Instantly see current status, shipment details, and invoice information.
• Drop a single adaptive card into the thread.
Surface Enablement and Program Details
• Get quick answers when questions go beyond price and availability.
• Use AI-assisted access to curated TD SYNNEX and vendor content.
• Share responses that include links back to documentation.
How it Works in Microsoft Teams
Enable the Plugin
Install the Digital Bridge Microsoft Apps plugin from Microsoft AppSource and grant access for the right users or groups. Partners sign in with their TD SYNNEX PartnerFirst. Commerce credentials so pricing and entitlements stay tied to their account.
Chat Directly With the AI Agent
Users open the Digital Bridge app in Teams and start a conversation. They ask for products, alternatives, or status updates in natural language, and the assistant calls TD SYNNEX services behind the scenes to return a concise, structured reply.
Use It From Any Message
From a message in a channel or chat, users choose the Digital Bridge action. The assistant reads the context, runs the appropriate lookups, and provides a response card that can be inserted back into the thread with one click.
Built For The Teams You Rely On
Sales and Account Teams
- Paste a list of SKUs and quantities from email or a spreadsheet.
- The assistant structures it into a quote-style view with line items.
- Validate, adjust, and share a clean response card back in Teams.
Purchasing and Operations
- Ask for an order by PO, SO, or end-customer reference.
- Instantly see current status, shipment details, and invoice information.
- Drop a single adaptive card into the thread.
Vendor and Program Specialists
- Get quick answers when questions go beyond price and availability.
- Use AI-assisted access to curated TD SYNNEX and vendor content.
- Share responses that include links back to documentation.
Powered by PartnerFirst Digital Bridge
The AI agent is part of PartnerFirst Digital Bridge, the integration layer that connects TD SYNNEX systems to partner workflows through secure APIs, pre-built connectors, and the Microsoft Apps plugin.
- Built on the same secure API foundation used by flagship Digital Bridge connectors.
- Keeps partner credentials and audit logs inside the TD SYNNEX security boundary.
- Engineered and supported by TD SYNNEX IT, alongside other PartnerFirst digital experiences.
As new data sources, connectors, and workflows are added to Digital Bridge, the AI agent can take advantage of them—so the experience inside Teams continues to evolve without disrupting your users.
Resources To Get You Started
Install Plugin
Set up the Microsoft Apps plugin from Microsoft AppSource and turn on the AI agent experience in minutes.
View Requirements
Review Microsoft 365 admin prerequisites, permissions, and configuration guidance to ensure a smooth rollout.
Access One-Pagers
Download the PartnerFirst Digital Bridge one-pager overview to share with sales, operations, and IT stakeholders.
Stay Connected With Initiative Updates
Don’t miss out on new connectors, features, and updates from TD SYNNEX that can help you scale and grow leveraging Digital Bridge and the AI agent.
