Go beyond the standard warranty.
Expand your business with HP Support Services.
In today’s hybrid work environment, remote flexibility is essential. That makes fast, efficient IT support critical in keeping small- and medium-sized businesses productive, wherever they work. Business leaders are focused on optimizing the hybrid experience, but tighter budgets can make delivering consistent support a real challenge.
This is where HP Support Services come in.
Hardware support solutions, powered by AI-powered insights, address business challenges quickly and effectively. This strategic approach not only enhances operational efficiency, but it enables your customers to thrive.
When PCs don’t work, your customers can’t either.
HP Support Services go beyond the standard warranty, with support that reflects the flexibility of their workforce, ensuring your customers can work with the added assurance of extended hardware support whenever they are and whenever they need it.
Choose from three service tiers.
Each tier is designed to help prevent disruptions and balance budgets:
HP Essential Support
HP customers can depend on us to help troubleshoot PC issues, with:
• Expert remote support during business hours
• Onsite support, wherever work happens
• Optional device health insights to help identify, diagnose and remediate issues
HP Premium Support
Limit interruptions with fast, expert response, including:
• AI-powered, predictive detection of PC issues
• The ability to identify, diagnose and remediate device issues with automation
HP Premium+ Support
Our fastest device repair service offers 24/7 expert remote support, including:
• AI-powered predictive detection and alerts to address device issues ahead of potential business disruptions
• Automated service ticketing to streamline support, with repairs scheduled at your customers’ convenience
• Fast-tracked issue diagnosis and prioritized support and delivery from HP Support Service experts, including convenient onsite repairs
HP Premium+ Support is available across today’s geographically distributed workforce on select HP commercial desktops, notebooks, workstations, mobile workstations, Chromebooks and retail point of sale (RPOS).
Optional add-on services:
You can also reinforce your coverage by choosing additional services, such as:
• Device Life Extension: Extend customers’ device life while enhancing performance and productivity.
• HP Out-of-Band Diagnosis and Remediation: Go beyond the standard warranty with diagnosis and remediation that historically require physical IT and user intervention.
• Defective Media Retention: Customers can keep their hard drive if it’s defective and requires replacement while under warranty.
• Accidental Damage Protection: Repairs or replaces PC when accidental drops, spills or electrical surges harm the device.
• Travel Support: Reduces downtime with local language phone and onsite support coverage in 90+ countries worldwide.
